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NZ · family_with_children · Oct 2026
Spacious clean and comfortable room
GB · couple · Oct 2026
Nice property. Good staff shame about the water negotiated a 30% reduction which we were happy to accept
All clean and tidy. Nice staff
No hot water
US · couple · Oct 2026
Cold water showers suck!!!!
Location was fantastic, right in the heart of the city and close to public transportation.
The hotel ran out of hot water for two days. I believe it was a mechanical issue that needed repairs.
LV · extended_group · Oct 2026
Three out of 6 days we stayed there was no hot water
US · couple · Oct 2026
It was disappointing to stay at your hotel and have no hot water. And for the staff to lie made it worse.
The location was great. Close to Union square. The property was very clean. And the staff was very pleasant.
There was no hot water the whole 3 days we were there. We were told on Friday when we checked in that the hot water heater was being worked on and it would be working by Saturday. We were told that if we didn’t have hot water on Saturday to let the staff know. It was not. Saturday the water was still cold. Upon our checkout on Sunday the water was still cold. We were in town for a wedding and we had to take cold showers. That made our stay miserable. We were told by other guests that were at the wedding that they checked in on Thursday and were told the same exact thing that it was being worked on, on Thursday. The staff shouldn’t tell guests different reasonings because that made it all more upsetting that we were all essentially lied to after spending quite a bit of money to stay there. We should’ve been given the choice to cancel and go somewhere else.
665 Bush St · San Francisco