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Couples · Aug 2026
SCAMMERS, LIARS, THIEVES
Don't do it. The "free cancellation" is a lie. Paid £422 for three nights plus breakfast in July. Decided to cancel well within the cancellation deadline as my partner is T1 diabetic and we needed a fridge in the room for insulin storage. Cue weeks of obfuscation as I called OYO over and over again to chase my refund. Was eventually given a partial refund of £311.33. Nobody I spoke to could explain why. Cue yet more fobbings off as I tried to chase the rest of my money. Don't think your bank will help either - I filed a dispute which has been rejected, despite full evidence I am owed that money. I'm absolutely appalled. OYO are straight up crooks. DON'T BOOK WITH THEM.
Couples · Aug 2026
Lovely Stay in a Great Location
We had a lovely two-night stay at Newquay Beach Hotel. The location is fantastic, close to the beach and within easy walking distance of the town. The reception staff were friendly, helpful and welcoming, which made our stay even more enjoyable. Overall, we were very pleased with our stay and would happily return.
Couples · Aug 2026
AVOID THIS HOTEL, they cancel your booking before you arrive without telling you
AVOID this hotel, I booked this for four nights to stay Aug 26. I checked in online, I advised that I would be late and told them what time I would be arriving only to find out that they had cancelled my booking that morning without telling me, with no attempt to contact me. I expect they got more money for my room! After driving for 6 hours I was left with a daunting task to find another hotel during a rather large festival being hosted, the guy wasn't bothered at all. Fortunately, I later found out from other people that this happens often. AVOID AVOID AVOID. I have complained to head office with no response, I have photo evidence that I checked in they didnt care and left me stranded.
CARDIFF, SOUTH WALES, WALES · Couples · Aug 2026
DO NOT BOOK THIS HOTEL
DO NOT ON ANY ACCOUNT BOOK THIS HOTEL. On arrival you will find it to be dilapidated and in appearance unlike the published photo. We refused to accept the accommodation because of clear breaches in fire regulations. Cornwall Fire Service has since inspected and require improvements to make the hotel compliant. The owning company is refusing to communicate to refund the booking and faces legal action. YOU HAVE BEEN WARNED!
Couples · Jul 2026
Poor holiday accomadation
Avoid this soulless so called hotel breakfast poor small no fruit cereals you had to ask for teabags eggs bacon bread stairwells dirty stained we unfortunately prepaid for a week otherwise we would have departed on day two our room only serviced after asking repeatedly all 7 staff where male with no hotelier experience or manner ps the reason for no fruit or cereal given was the chef could not prepare them what a joke BASIL
1 Narrowcliff · Newquay