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EAST STROUDSBURG, POCONO MOUNTAINS REGION, PENNSYLVANIA · Couples · Mar 2026
Great property but buffet was 'eh'
Property was immaculate and all the staff I encountered were so very nice (a shout out to Amber at Stacked!). Sadly, I found the buffet to be 'eh'. It was a glorified Golden Corral. And, sadly, they ran out of corned beef and cabbage before 5 pm! So disappointed. Had I known before paying for the buffet I would have gone somewhere else for my St. Patty's meal.
Couples · Feb 2026
Average stay, smoke free was great
We stayed at The Palace for one night to attend a concert. The fully smoke free atmosphere was great. I'm sensitive to cigarette smoke and find I can't stay in Casinos due to this, so this was a major plus for us. The buffet was average, as most are. We didn't play any casino games or gamble, but the areas were nice, clean and modern. The hotel room was disappointing in that we stayed on the first hotel floor (actually the 3rd floor) and out our window was simply rooftop. We have no view. It was bad. When we questioned this, they said the hotel was full and no room elsewhere. The bed was a hard as a brick, spring mattress that needed to be replaced. The room itself was updated and had everything we needed, it was clean and the bathroom had all the toiletries for our use. Overall, I went there for a good night's sleep and was unable to get that. Could have stayed at a motel for much cheaper with better beds and views. Just make sure you ask and do not get a 3rd floor front of the hotel room if you go.
MISSISSIPPI · Family · Feb 2026
Good service
We had a nice stay. Hoping to visit soon again. Although bathrooms can be improved but overall its a 9/10. Shoutout to Grace for making our stay comfortable.
Family · Feb 2026
Warning: Credit card was charged despite no room spending.
Spent one night, hotel was fine, no problem with room. Was required to place a credit card on file with them, no problem, as this happens with any hotel. A $100 pending charge was placed on the card, as expected. Sure, happens with every hotel. Two days later the $100 charge appears as a real charge, despite using no services connected to the room. This is totally unacceptable. We called, found out that this is their "policy", and that it would be refunded at a later date. There is NO EXCUSE for making this a real charge unless the guest has charges to the room.
Couples · Jan 2026
Palace Casino is AMAZING
LOVE LOVE LOVE the Palace Casino! The ladies at the front desk are very welcoming and that is just the beginning! The casino/resort is totally smoke free which is a HUGE plus for us! The casino host Michelle is the absolute BEST! The slot techs are always available and helpful….Ryan is always smiling and asking “are you still having fun”….love his positive attitude. All the girls serving free drinks and cocktails are delightful…..always walking around getting drinks for everyone with little to no waiting at all. The rooms are exceptionally clean and well suited. If you haven’t visited this casino before, please do yourself a favor and go soon!
158 Howard Ave · Biloxi