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partner · Oct 2019
When we arrived we were informed the hotel we made a reservation in, Cobertizo Palacio de Santa Inez, closed. They were accommodating in providing a nice room at the Rosa d’Oro a different property owned by the same company. It was a nice room but half the size of the room we reserved.
friends · Oct 2019
They are using this hotel to bring you to a 3 star hotel called Rosa D'Oro hotel. They are a frauding people like they did with me. I paid for a 4 star hotel and they gave us a 3 star hotel.
May 2018
Beautiful facility. Great view from our bedroom and outside patio of the Alhambra. Easy access and location to old town and many of its restaurants and shops. Owners very cordial and accommodating. We enjoyed ourselves.
Apr 2018
2 adults, 2kids, wonderful host BUT hotels.com?
The lady and her husband who run this place are wonderful. She was such a delight and we felt like we were staying in their home with a large private quarter . We had a 2BR with den and 1 bath. The building is in the Alabacin so it is of course old. Unfortunately there were 3 issues -- 1. They don't answer phone because they don't speak English (but we spoke Spanish, still couldn't get through on phone and it was hard to find and we needed to come late), 2. There is a night club on the block and sound resonated through bricks until 5am; 3. The lady said she hadn't paid by hotels.com. She didn't ask us to pay (we had already paid hotels.com for non-refundable 2 nights, even though we couldn't get there in time for check-in and only stayed 1 night), but we told her we would contact hotels.com. If night club is closed and you can find the hotel, this place is great for 2 adults, 2 kids. No wifi to our knowledge
Oct 2017
Spain
Traffic horrible in Granada Just a hotel nothing special.
Calle Cobertizo De Santa Ines, 6 · Granada