Palazzino Birgu Host Family Bed and Breakfast

117 reviews

• C

  Catherine

  GB · couple · Oct 2026

  9/10

  Week in Birgu

  Traditional architecture, good location, spacious room

  Nothing

• P

  philippe

  FR · family_with_children · Oct 2026

  8/10
• L

  Laura

  PL · couple · Oct 2026

  9/10

  Excellent stay, comfortable and nice

  Amazing Location, beautiful old interiors with old Antics, Great view from the rooftop. Delicious breakfast

  At the end is the stay there was no more hot water in the boiler but it was still Kinda warm

• T

  Turták

  GB · solo_traveller · Oct 2026

  1/10

  Dear Booking.com Customer Service, I am writing to make a formal complaint about what happened with my booking at Palazzino Birgu Host Family Bed and Breakfast in Malta, from 3 to 6 October 2026. I am requesting reimbursement of the €870.90 I paid for replacement accommodation, plus the €20.92 taxi fare I incurred as a direct result of this situation. My total claim is €891.82. What happened was simply unacceptable. We arrived at our booked accommodation at around 23:00, expecting to check in as planned. Instead, we were told that the property could not accommodate us. We were suddenly left without somewhere to stay late at night in an unfamiliar country, despite having made a reservation through Booking.com. I contacted Booking.com and desperately asked for help. I want you to listen back to that phone call and hear how I was pleading and begging for assistance. I was in a genuinely stressful situation and needed someone to help us find a solution in the middle of night . Instead, I felt ignored and left to deal with everything myself. Please preserve and review the recording of that call, including the assistance offered, the advice I was given and why the situation was not resolved. I do not want this complaint assessed solely from written notes that might fail to capture the distress of that conversation. We had to find alternative accommodation ourselves in the middle of the night, with very limited options and no realistic opportunity to compare prices properly. We booked St. Anne Palace by Tritoni Prestige and paid €870.90 for three nights. I have the paid invoice to support this expense. This left me with an unexpected €870.90 bill, putting me under immense financial pressure and forcing me into debt. I had to ask my family for financial help to cover costs I should never have had to face. to stay We also incurred a €20.92 taxi fare as a direct result of the disruption. This was not just an inconvenience.

  Dear Booking.com Customer Service, I am writing to make a formal complaint about what happened with my booking at Palazzino Birgu Host Family Bed and Breakfast in Malta, from 3 to 6 October 2026. I am requesting reimbursement of the €870.90 I paid for replacement accommodation, plus the €20.92 taxi fare I incurred as a direct result of this situation. My total claim is €891.82. What happened was simply unacceptable. We arrived at our booked accommodation at around 23:00, expecting to check in as planned. Instead, we were told that the property could not accommodate us. We were suddenly left without somewhere to stay late at night in an unfamiliar country, despite having made a reservation through Booking.com. I contacted Booking.com and desperately asked for help. I want you to listen back to that phone call and hear how I was pleading and begging for assistance. I was in a genuinely stressful situation and needed someone to help us find a solution in the middle of night . Instead, I felt ignored and left to deal with everything myself. Please preserve and review the recording of that call, including the assistance offered, the advice I was given and why the situation was not resolved. I do not want this complaint assessed solely from written notes that might fail to capture the distress of that conversation. We had to find alternative accommodation ourselves in the middle of the night, with very limited options and no realistic opportunity to compare prices properly. We booked St. Anne Palace by Tritoni Prestige and paid €870.90 for three nights. I have the paid invoice to support this expense. This left me with an unexpected €870.90 bill, putting me under immense financial pressure and forcing me into debt. I had to ask my family for financial help to cover costs I should never have had to face. to stay We also incurred a €20.92 taxi fare as a direct result of the disruption. This was not just an inconvenience.

• B

  Beth

  GB · solo_traveller · Oct 2026

  10/10

  Amazing and beautiful stay

  Absolutely beautiful home, so traditional and authentic! Would highly recommend this beautiful home. Wonderful location in beautiful Birgu