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Apr 2025
Beautiful place to relax. Very accommodating staff. Helpful and courteous. I will definitely return to Paloma. Loved it!!
Feb 2025
Nothing special
Room booked had no hot water, had to move to another room. No window in room & no bedside table. Room was bare bones. Room overall needed updated! Loose toilet seat, no where to set things in bathroom. 2 towels ( shabby) , no hand towel or wash cloth. Pool area locked in evening & early morning. Pool not heated. Lounge chairs needed replaced. No common area to sit unless you went to lobby. Fresh Water for drinking only in lobby. Neighborhood nice. Lots of restaurants, short walk to beach. Staff ok. Restaurant upstairs very nice, decent food & AWESOME view! Overall would not stay here again unless I got nicer, updated room with balcony.
family · Feb 2025
No common areas for seating, pool access hours varied each day, a little noisy in the room. Overall an average stay.
Feb 2025
Extremely poor reservation info with hotels.com.
You need to work with hotels and have them clearly specify when reserving with you when room in an interior room with no outside windows. Shame on you. I have ran into this several times with you. It’s a poor reflection on hotels com. Something so simple that you can’t seem to handle.
Feb 2025
No shampoo, hairdryer, bar fridge, safe, shelves or closet for clothes, no phone, no iron or ironing board. No room service, no bellboy.
Honduras # 309 Col. 5 de Diciembre · Puerto Vallarta