Paradise Holiday Apartments

28 reviews

• L

  Leigh

  AU · couple · Feb 2026

  10/10

  Great location, highly recommended

  Great location, close to convenience stores, restaurants and waterfront. Easy walk into Cairns CBD along the foreshore. Good secure off-street parking. The accommodation was perfect, great facilities and plenty of room.

• H

  Huiqin

  AU · extended_group · Jan 2026

  10/10
• C

  Catherine

  AU · extended_group · Jan 2026

  2/10

  We left without staying. The property was not as advertised and dirty. The manager was rude to us.

  Leaving to stay somewhere else

  I chose this as we specifically wanted two bathrooms. We paid $532 for 2 nights. The first problem was that the keypad for the gate didn't work. Peter the manager was giving us phone instructions but it wouldn't work. A resident of another appt opened it for us, mentioning lots of problems with it The manager then talked us through access to the apartment which involved climbing onto a wobbly wire chair to reach the key on top of a high ledge. Once inside, we couldn't find the second bathroom and had to call back. Peter rudely asked why we needed a second bathroom for only 2 of us. He then directed us outside the apartment along a dark carport to an outdoor bathroom in what he called the common area. The toilet was filthy, the shower had mould up the walls, the floor was disgusting, mouldy and strewn with litter. Many cockroaches were living in there. The bathroom light didn't work. We then looked around the rest of the apartment and found it unclean. There were hairs in the bathroom sink, on the towels and in drawers. The "free toiletries" advertised consisted of two already used bars of soap. All woodwork was grimy. The kitchen had a funky smell which we think was mainly the filthy cooker hood. There were hairs and dead insects in the drawers. The surfaces and all the pots and pans felt sticky. The fridge had brown marks inside. No basic tea or coffee provided. It was like a cheap backpacker place. We decided we weren't happy with it and could not stay there so contacted Booking.com to let them know and asked about a refund. They said they couldn't get hold of the owner. So we moved out to a hotel and told Booking.com. The next day, Booking.com said the manager denied the place was dirty and neither would issue a refund. Later, despite seeing my photos, they said I would have to contact the manager myself. Peter then verbally abused and swore at me before hanging up. He has since sent me disturbing and abusive texts

• T

  Tania

  AU · couple · Dec 2025

  8/10
• R

  Regina

  AU · family_with_children · Oct 2025

  10/10

  Great value for a large family in a spacious apartment.

  Plenty of room, clean, quiet area. Everything inside the apartment was in great condition. Peter the manager was excellent to communicate with.

  Sometimes the gate wouldn't open after putting in the code. Outside lights in the car port not working. Or should install sensor lights as its a long walk from gate to door. Would of have been handy when we return late at night.