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US · couple · Oct 2026
the Wi-Fi sucks. I couldn't even send a picture or open any website for a couple days. Bunch of flies on every restaurant, very disgusting.
US · couple · Sep 2026
The facilities were beautiful, but I will nev
Facilities were beautiful. We only stayed in this particular room for one night. We actually had the reserve room after for 4 nights and it was amazing.
We are beach people. So, not being able to go into te water was unpleasant and the snd was really rough (rock like). So not being able to sit on a beautiful beach was definitely something we will never return to. Also the treatment we received at the airport was hostile and threatening. They took our money and threatened to detain us.
US · couple · Aug 2026
Was a great experience
It was a great experience. The food was delicious, and the service was excellent. All of the employees were very friendly, helpful, and welcoming. The waiters were especially kind and attentive, and the service was very fast. I would definitely recommend this place and look forward to coming back.
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PA · solo_traveller · Jul 2026
Mejor servicio en la parte de reservas en los restaurantes
Todo bien
US · extended_group · Jul 2026
Go to another all inclusive like Secrets or LeBlanc for better service.
Hotel was beautiful, ride to and from the airport was very smooth. Calling uber is very efficient. Staff were friendly and kind, but see below for my comments regarding the actual service. The fire show at night was amazing.
This is the WORST all inclusive I have ever been to in Cabo. I've been to Secrets, LeBlanc, and Dreams multiple times, and I will NEVER return to Paradisus. The staff were friendly, but the overall service was the worst I've ever seen, especially for the price that was just slightly lower than Secrets. At check in, I was promised a bottle of champagne, which never arrived. During my first lunch, I realized that my all inclusive did not include top shelf liquor, so I felt extremely sick and was spinning after 1 margarita with cheap liquor. Only the concierge class allows you top shelf, which was not clear at all when booking. Never experienced this at other resorts. It was a friend's big birthday trip, and the rest of the group paid extra for concierge service, and they waited over an hour just to get checked in. It was also their first experience with all inclusive in Mexico and they said the service was horrible. Birthday girl's ocean view room was actually looking over the concrete roof of the restaurant. ***The POOL service was pretty much non existent. Most of the time, there were no servers walking around. When one did come, we had to order a bunch of drinks at once knowing that it'll take forever for someone else to come by. I feel this is a management issue with short staffing maybe to save money, but for almost $900 for 2 nights for myself I did not feel this was worth it at all. Even at restaurants we were not checked in on after our food arrived. I brought so much money to tip with and I couldn't even find staff to tip, so I tipped the mini bar restocker for some extra M&Ms.
Km 19.5 Carretera San José del Cabo - San Lucas · San José del Cabo