Pavillion Suites, pazuri Homes

26 reviews

• N

  Nancy

  KE · extended_group · Oct 2026

  10/10

  "We had a really good stay at the BnB. The host was friendly and welcoming, and we enjoyed our time there. The place was nice, and our overall experience was great. We truly appreciate the hospitality and would definitely recommend it to others." 😊

• MM

  Macharia Mugo

  KE · family_with_children · Sep 2026

  10/10

  Enjoyable

  The place is perfect for family get away, location is good and very serene. The host responded on time and with easy, facilitated our access very well everyone was happy. Keep up the good work ill always recommend.

  Cleanliness, the space is good, organization with the cleaner, security is good, near to amenities, easy access from the main road

• D

  Daisy

  KE · family_with_children · Sep 2026

  3/10

  The host lacks emotional intelligence.

  The location. Close to amenities.

  The host- Jesca- is very RUDE. We checked in the house at around 10pm, cockroaches were running all over the living room area, kitchenette, and dining table. We had to store the food stuff we had purchased in the bedroom. The main bathroom had hair on the floor and smelly dirty water in a bucket. The internet wasn’t working, it took her very long to sort it out. The next day when we asked for the house to be cleaned, she said we were OVERREACTING 😳😳 and asked us to leave, and that she will refund us the balance. She in fact sent the caretaker to kick us out, told him we should leave in 30 minutes. The housekeeper came while we were on our way out, talked to us kindly but we were ready to leave.

• O

  Ongera

  KE · solo_traveller · Aug 2026

  10/10

  Great location and pricing.

• K

  Karyn

  GB · family_with_children · Aug 2026

  1/10

  Based on my personal experience, I would not recommend Pavilion Suites & Pazuri homes considering

  I stayed at Pavillion Suites & Pazuri homes unfortunately, my experience was extremely disappointing. We checked in during the evening. The following morning, the electricity went off. The security guard directed me to the guest manager, Jesca. When I contacted her, I found her response to be very rude and abrupt. She insisted that I was a heavy electricity user and that she had already loaded “enough electric tokens.” However, at check-in, I was not informed how much electricity credit had been loaded, nor was I provided with any evidence of the available balance. When I challenged this, Jesca sent me an electricity voucher for just £2.80 for our entire four-night stay and told me that if it ran out, I would have to pay for additional electricity myself. I ultimately had to purchase electricity tokens for the remainder of our stay. The other major issue was the condition of the kitchen. There was a serious cockroach infestation, with cockroaches seen in and around pots, cups, cutlery, the microwave, kitchen surfaces, floors, windows and curtains. This made the kitchen completely unusable for us. The electric kettle also did not work. I raised this complaint with the property. Jesca responded approximately 10 hours later and appeared to attribute the problem to a previous guest who had checked out the day before our arrival. Regardless of how the problem arose, I believe the property should have been inspected and cleaned properly before our check-in. After the second day, I was told that cleaning would be carried out. However, there was no change of linen or towels and the bins were not emptied. I raised this issue again, but it was not addressed. Even having the bins emptied appeared to be difficult to arrange. Another bizarre text r from Jesca 24 hours later after check out saying: “Hello, The housemanger says the purple jug is missing kindly advise on this.” Timing of this message was concerning felt attention was diverted from concerns raised.