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US · solo_traveller · Aug 2026
It's not bad, but it needs improvements.
Nice location, but not as close to the train station as I thought. Brand new looking bathrooms with very good and easy to use showers. Comfortable beds. Self-checkin instructions were thorough and easy.
This property is a rental, more like an Airbnb, and should be advertised as such. When we arrived, there were not sufficient towels (only 2), sheets, or toiletries for my party of 5. We arrived after 21:00, so we were only able to get these on the next day. All communications/assistance are done olny via text from 9:00 to 21:00. There was no AC and we had to turn the thermostat off and open the windows to keep the temperature down.
GB · solo_traveller · Aug 2026
Location Access No Interference
Cleanliness Only one set of keys were given and we were family of four Two dinning chairs were given only Store room was very unclean It's a new Appartment but not very well kept
GB · couple · Dec 2025
AU · couple · Nov 2025
The flat is situated 10 minutes walk from Ashford International rail station making it a convenient location for visiting Kent and Sussex.
Whilst the flat is marketed for up to six people (2 x bedrooms and a sofa bed) the dining table and sofa only seat 2 persons each. Contrary to the advertised facilities, the flat lacks the following; tumble dryer, drying rack, iron and ironing board. The lack of these laundry items made a 21 day stay in autumn very inconvenient. Additionally, the flat front door key frequently jammed as the handle was loose, meaning locking and unlocking the door proved difficult. I further note that the external security fob system was also defective, meaning the residents left the external doors open rather than be locked out of the building. Upon raising these matters with the company managing the property on their guest portal, we were ignored on several separate occasions and to date have never received a response. On balance, I would be reluctant to recommend this property as suitable for guests who seek a trouble free stay in Kent.
AT · family_with_children · Sep 2025
Alles in allem ein neues sauberes neues Apartment.
Komfortable, sauberes Apartment. Küche zum Kochen geeignet, Zimmer sauber und groß, 2 Bäder. Für meine Familie 2 Erwachsene und 4 Kinder Platz genug.
Zu wenig Sitzgelegenheiten, Couch nur für 1 Person zum Schlafen geeignet, es lag ein wenig Müll am Balkon herum…leider.
Newtown Road · Ashford