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US · solo traveller · Feb 2025
Superb
GB · solo traveller · Jan 2025
Soul-less accommodation in Mayrhofen
Clean - but I was expecting this.
As two women in their late 50s, quiet and well-mannered guests, we felt uncomfortable at Pension Regina. We have been to Austria many times and are thoughtful visitors who normally enjoy connecting with the local people and culture. 1) The owner was annoyed we arrived at 21:15h instead of 21:00h, after informing her of a delayed flight. She did not wish to answer our questions upon our arrival or make us welcome. 2) Breakfast facilities were requested at booking, but refused with no explanation. Good breakfast reviews had been a big factor in our choice of accommodation, and the breakfast area had been set up. If there had been some reasoning or apology offered, we might have understood better. We were advised to use the supermarket, but not told it was closed the next two mornings (Sunday then a Public Holiday). Other eateries were 25 mins walk away. There were no options to buy a drink, hot or cold, at the Pension. 3) The room was not as pictured on Booking.com, where it was described as a 2-3 person room (one bed a sofa-bed). We intended to share the room and one take the sofabed, but this room was smaller and had no sofa-bed. We didn't wish to share a double bed so purchased an extra room instead. 4) Communal areas (foyer, sitting area, corridors) were always in the dark (strange for a large guesthouse), and sitting area "closed" after 6pm. The inner door between ski room and hotel was locked at random so we had to remove our socks, to cross the backyard to re-enter the Pension. We never knew if this door would be locked or unlocked. 5) Signs everywhere telling us what was not allowed (maybe they had some antisocial guests in the past?) and no personal touches or expressions of warmth. There were no hotel staff to ask about hotel facilities or local information, including luggage storage or WiFi, and we were too intimidated by the owner to ask a question.
DE · solo traveller · Oct 2024
Very friendly host and very good hotel and location
Good location and very clean and comfortable room. Very nice and friendly host and very nice prepared breakfast.
AU · review category business travellers · Mar 2024
Exceptional
GB · solo traveller · Mar 2024
A very nice comfortable stay
It was clean and good value for money
Nothing
Stillupklamm 800 · Mayrhofen