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partner · Jan 2025
Very friendly service recommended accommodation
Jan 2025
Great value, pleasant staff
Clean, pleasant simple hotel in a convenient location.
Jan 2025
I’ll put my main idea first: do not think that you would not cancel a hotel before actually coming here, and here is the hotel’s nonsense. The place is extreme inconvenient and almost offers nothing to eat in this village, so I ask for cancellation. The worker firstly found excuses to reject my claim, after I showed him the policy on the booking page, he then changed his mind. According to the policy, they should give me a full refund except for the first night and overall tax, and i agreed. After the initial agreement, they ask for the burden of other taxes simply derived from their operation, such as income tax, that the fees of my room not even attain its starting point. I argued, and the worker and the manager refused to talk by saying that they do not understand English and rejecting to use translator. Good luck for whoever decide to book this hotel. Run as fast as you can.
Jan 2025
Excellent hotel
Dec 2024
The staff were very good. Room was fine. There is no restaurant on site. 1 good cafe close by. No shops, need to get a tuc-tuc and go into town. Also no pool on site. There's one across the street, costs 5 Quetzal (about $1). No fridge or coffee maker.
Pachavac · Santiago Atitlan