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Jan 2020
Poor value for money. Great location and staff
+ great location, garden and staff -/- nothig works and place is getting quite run down and not maintained. Value for money is poor but at lower rate would still be nice place to stay. Visit of 3 adults with 3 rooms booked. The garden and balcony's are really the great feature of the hotel, just loved all the green. Hotel is in great location and overall staff is great. Paricular positive mention to Saro! Light switches dont work, aircons leaking right over electric wiring, beds not in great shape and so on.... In one of the rooms the toilet was blocked and my mum of 71 was told she would have to do without toilet for the night..!? No apologies and no fix. Got overcharged for one room.
partner · Jan 2020
All fine, except of the rooms on the ground floor. Avoid them, they‘re very humid and smelly. Also some breakfast options are not available from time to time (e.g. fruit or fried rice) - don’t hesitate to order two things or refill, if it’s not enough. Besides that all great!
Jan 2020
Overall Value for Money
Overall, this hotel is good & value for money. Staff are very polite & helpful. The following are areas which we hope they can improve on: 1. Pick-up from airport did not happen as promised. Staff told us to take a tuk-tuk which costs $5 & will reimburse us. It cost $9 and we paid the difference on our own. 2. They could not arrange for two masseurs even though they said ok when we made the bookings. In the end we had a shorter duration & took turns.
friends · Dec 2019
スタッフがみなさんとても親切で丁寧な対応をして下ったのでとてもよかったです。
self · Dec 2019
First class customer service. The food was AMAZING!!!
Wat Damnak, Salakomrouk Commune · Siem Reap