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GT · solo_traveller · Sep 2026
La atención , lugar muy bonito por fuera , la comida deliciosa
Las habitaciones pésimas , descuidadas, la regadera en mal estado , camas en mal estado, aire en mal estado,
BZ · family_with_children · Apr 2026
EE · family_with_children · Apr 2026
US · couple · Mar 2026
Villa on beach was nice and quiet. That was about it. We spent all our time resort hopping.
Nice villa on the beach, nice pool.
Construction in process right now raise the villa, kept having to ask housekeeping for things that should have been automatically provided or done, not a great job cleaning the room, restaurant on the water charged 10% “dock” fee, 15% resort fee on top of the 12.5% VAT. Food was good but expensive and then another 37% on top of the meal! Ridiculous! No “vibe” at the resort. Not friendly, no activities - actually boring compared to other resorts we visited.
CA · family_with_children · Feb 2026
Poor value, poor location and poor customer service.
The room was spacious and the balcony was nice. The pool was nice, although not in great condition (tiles missing etc). The over water restaurant was beautiful. The restaurant staff and some of the front desk staff were nice.
The location is very far from anything and they charge you for every extra or shuttle to town and the onsite restaurant was very expensive with no nearby alternatives. Generally the hotel was in poor condition with parts under construction. Broken tiles in the room, shower didn’t work well, towels didn’t get replaced or refreshed so we ended up with only one towel by the end of our stay, had to call for extra toilet paper twice because we were only given one roll, the water refill stations were always empty, the gym door was falling off, some front desk staff were rude and unfriendly (the manager I think). The initial booking process was also very stressful due to very poor customer service.
Placencia Rd · Maya Beach