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MY · solo_traveller · Jul 2026
MY · couple · Jun 2026
Non
First time facing such an issue with a hotel. They did not provide proper information for check-in or how to access the room, and I had to find their contact details myself to ask for assistance. On top of that, I was charged a RM300 deposit and, even after checkout, I am still waiting for the refund. I have had to keep chasing them for updates, but communication has been poor. Very disappointing experience and customer service.
MY · solo_traveller · Jun 2026
The facilities and location are good.
I wish the owner could be more proactive to approach clients regarding deposit payment, deposit return, and check in procedures. I was waiting for the owner to approach me regarding the procedures above but in the end I have to approach the owner to enquire about it. Also, the contact number in the booking app is not up to date.
FR · solo_traveller · Apr 2026
MY · couple · Mar 2026
No
No give my money deposit
58000, Old Klang Road · Kuala Lumpur