Polo Corporativo San Sebastian

83 reviews

• E

  Eric

  family · Sep 2025

  10/10

  Great hotel

• M

  Monica

  friends · Sep 2025

  4/10

  We chose this hotel for its proximity to the airport, but it turned out to be one of the worst experiences of our trip. After a long day of touring, we arrived late at night, exhausted and just wanting a hot shower and rest. Unfortunately, there was no hot water. Maintenance was supposedly sent, but after repeated calls to the concierge, we were told different stories: “one hour,” then “15 minutes,” and finally, at 1 a.m., that the system couldn’t be fixed until morning. There was no proactive communication from staff despite promises to update us. The next day, we were assured the issue was resolved, but once again there was no hot water. We had no choice but to take cold showers before leaving as quickly as possible. To make matters worse, our requests for extra towels were ignored, and the room itself was cold and uncomfortable.

• W

  Wayne

  Aug 2025

  8/10

  Set Realistic Expectations

  The staff were friendly but don’t speak English. The accommodations were sparse. Only 1 towel was in our room when we checked in at 1am. The hot water took way too long to wait for in the night. There’s no heat control in the room. But a short stay and the staff were as accommodating as they could be!

• SH

  Sang Hyun

  family_with_children · Aug 2025

  10/10

  the lady at the front desk, Noamie (spelling?), was very helpful. She actually saved our trip to Pachupicchu! She arranged taxi to (2:30am!) and from (10pm) a bus station we had no idea. We had no idea where we were going! At end the taxi took us to the station nobody told us at the time of bokking! the staff was kind!

• H

  Hazel

  Jul 2025

  4/10

  Spacious room with large bed was the one good thing about this hotel. Breakfast was okay, not to many choises. There was nothing else in room other than a small TV, a nightstand, desk and chair. No alarm clock, no working phone. Tv came on but didn't turn off, had to unplug it. Room was extremely cold with no heating system to adjust temperature. Water in bathroom sink cold. Shower water got a little cooler after allowing it to run for a while however pressure was so low you had to to take a sponge bath. There was no hairdryer, ironing board or toiletries in bath as you'd find in most hotels. The only thing supplied wa a bar of soap. There were no towels in room just a rough small towel on the sink that looked like it was for standing on. When I asked for towels I was given one large rough towel. No face towel or wash cloth was supplied. One of the tiles in bathroom was sitting out leaving a hole in wall near bathtub. Staff at front desk spoke no English. There was no offer or help in getting your luggage to your room if you needed it. There was no tourist infor in lobby or in room about anything the area and city had to offer. When asked about places to eat the guy at front desk had to look up restaurants on google. The location of hotel was not close to major shopping, and restaurants. Furniture stores were all that were found in walking distance. I was suppose to stay an additional four days. Decided to get another hotel where I was much happerier.