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Portal House Apartments

9.6/1091 reviewsKraków

Luxurious Amenities Indulge in onsite massages and enjoy the scenic garden view. Additional perks include complimentary Wi-Fi, concierge services, and a banquet hall. Delightful Dining Experience Start your day with a complimentary buffet breakfast served on weekdays and weekends. Convenient Location Situated in the heart of Kraków, this aparthotel is steps away from Royal Road and a short walk to Main Market Square. Explore nearby attractions like Kraków Barbican and Galeria Krakówska. Book now for an unforgettable stay at Portal House Apartments. Feel the charm of Kraków at your doorstep.

What this place offers

  • Elevator
  • Conference space
  • Free breakfast
  • Safe-deposit box at front desk
  • Smoke-free property
  • Billiards or pool table

Policies & house rules

  • Check-in from 14:00 until 00:00
  • Check-out until 11:00
  • Children welcome
  • No pets
  • No parking

• Reservations are required for massage services. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation. • One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. • Free in-room WiFi has a 2-device limit. • Contactless check-out is available. A deposit may be required at the property.

Available rooms

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91 reviews

Guests liked

  • Friendly staff
  • Great location
  • Excellent breakfast

Guests mentioned

  • Noisy street side rooms

  • Magnus

    Sep 2025

    8/10

    Location was great, cleanliness and breakfast as well. Friendly staff. Comfortable bed. The only thing was that the AC was working so poorly. I could never really tell if it was working at all. I could see the receptionist change the AC settings in the hallway, but if any cold air was entering my room, I didn't notice. I would definately come back (and hope to do so next year), but because of the hot room (=bad sleep) I would avoid the summer. Otherwise I would highly recommend this hotel.

  • Simon

    family · Sep 2025

    10/10

    A hotel with amazing staff and an extremely helpful owner manager. Beautiful art deco style decor throughout and a lift to all floors as well as stairs, if you would prefer. The reception area is very well kept and the dining area, of to the right, is also. The rooms are delightful, we had good views of the terrace below and could see the main tower in the square from both windows. We had room 8.1 which I believe was a larger bed. Stacks of choice for breakfast, meats & cheeses, cooked eggs & bacon, pastries, cereal, fruit and tea & coffee. We had booked an Auschwitz trip for 0900 Sunday but that got changed to an 0520 pick up, yes, not a typo! The owner/manger, who's name I still can't pronounce, made us a breakfast bag for pick up at 0445, what an absolute star. If that isn't pushing the boundaries I don't know what is. Auschwitz is a very long day, with a very early start, it was a bit too much for me, as I suffer with many ailments. Please be prepared! Buy any mars bars, sweets, drinks and food before you go, as the vending machines at the site are horrifically expensive. It's a 2 minute walk to the main square, where you are spoilt for choice for menus, drinks & desserts. We would happily stay here again and would not bother looking anywhere else.

  • Monique

    Sep 2025

    10/10

    Great stay, amazing location!

    Great stay at Portal. Amazing location, a 3 minute walk to the square. Everything was clean, breakfast was plentiful and the staff was very helpful.

  • Stephen

    Sep 2025

    10/10

    Breakfast was very good every day. Staff friendly and helpful. Loved the kitchen.

  • David

    Sep 2025

    10/10

    Highly recommended.

    The hotel was quiet and very convenient to the centre of Krakow with restaurants close by. The staff were friendly and helpful. Breakfast was enjoyable with a wide variety of foods. We had a very pleasurable stay and would highly recommend staying there.

Location

10 Swietego Krzyza · Kraków