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ROME, LAZIO · Family · Aug 2026
BEWARE!! CAR DAMAGES AND NOT ONLY!
Absolutely Dangerous to stay here cause in the night, if you parked the car over the neighbor space, you can find your car damaged and the structure tells you that it can happen!!! WHAT???
Couples · Jun 2026
not four stars worthy !
I've never experienced anything like this, a four-star hotel where you can't drink anything in the bar due to a lack of staff. Furthermore, some facilities are not working, also a.o. due to a lack of staff.
Couples · Feb 2026
Disappointing stay and refund never received
We stayed at this hotel, and our experience was extremely disappointing. * Our “Superior” room overlooked the pool, which was noisy from children from early morning, making it impossible to rest. * The rules requiring slippers to access the pool were unreasonable and unhygienic, and the pool was constantly overcrowded, so we never used it. * Hot water was unreliable, air conditioning turned on at night despite freezing temperatures outside, and the room was poorly cleaned with the bed badly made every day. * Breakfast was very limited, with few local or quality products. * On arrival, there was a hair in our drinking glass that was only removed on day three, with no apology or proper attention from management. The hotel had agreed to compensate us 30% of the booking price due to these issues. This refund was supposed to be processed via Booking.com, but despite multiple follow-ups over two months, I have still not received it. The hotel refused to assist with Booking, leaving me without any refund. An extremely disappointing stay, both in terms of service and how the refund was handled.
Sep 2025
Queen bed
Lovely staff. Misleading advertisement regarding queen bed and single bed in the apartment. There are 2 single beds and a pull out couch.
Couples · Jul 2025
Excellent stay, excellent location
We stayed in Hotel while we explored Tuscany. Excellent location as a base stay, close proximity to Siena, Volterra, Florence etc. It’s located in a heart of Chianti region. Excellent customer service, nice facilities, swimming pool, wellness club with dry and wet sauna, variety of food to choose from for the breakfast. Special thanks to Anna, Mattio, Victoria and Silvia for providing excellent service, helping with recommendations and information regarding sightseeing, dining, restaurants, wineries, etc. Would definitely recommend this hotel to families with kids and couples to stay in during visiting Tuscany.
Località Casanova Pansarine · Asciano