Premier Inn Bracknell Central

1633 reviews

• J

  Jodie

  family_with_children · Jan 2026

  8/10

  Clean convenient

• L

  Lithla

  DOVER, KENT, ENGLAND · NONE · Nov 2025

  2/10

  Worst premier inn i have stayed in.

  Beds were so uncomfortable not the new mattresses that are used to in premier inn. Had no sleep. Bar was not open when we checked in so nowhere to get a coffee. Ended up trying to sleep on sofa bed. Complained at reception and was told to contact customer relations. Which i done and had no response. Breakfast was poor quality cold and sat under heat lamps so dried out.

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  UnhappyChappy3

  WIGAN, GREATER MANCHESTER, ENGLAND · Business · Nov 2025

  2/10

  Massively under staffed new restaurant

  I stay at this hotel often for work, due to it’s convenient location. I have had a few small issues on occasions staying here but nothing which would make me choose another hotel in a less convenient location. On this occasion, this was the first time I had been since the restaurant works had been completed and although it looked a lot more modern, most of the basics are lacking in service. When I checked in at reception, every time I stay they ask if I want to have dinner in the restaurant next door, on every occasion the meal deal has been offered or just automatically applied. On this occasion when I said I would have dinner in the restaurant, I was surprised to find that the meal deal was not applied on my room and led to completely unnecessary additional costs which I could not challenge. They also have removed the meal deal from the menu so you wouldn’t know it was available unless the receptionist says - which she made no effort to do and I wrongly assumed it would be applied as usual. This clearly has now changed and premier inn want to push people to spend more in their refurbed restaurant. The staff in the restaurant were completely overwhelmed and over worked. I had to wait 10 minutes by the front door to be seated. There were 2 members of staff on, one of which was new. There was a family beside me who hadn’t pre booked and were made to wait ages on a large table and nobody came back to check on them. In the end they got to eat at the table they had already been waiting at for such a long time. The more experienced member of staff was running around doing everything, correcting mistakes and apologising for poor service. They didn’t get my order right mostly because she was impatiently rushing me at the till because they were so overwhelmed and 1/3 toppings on the personalised pick your own pizza were missed off. Not only did I not benefit from the meal deal but I ordered the new Katsu fries which were over £6 and served on the smallest bowl I’ve ever seen and outrageously poor value - see photo. There were several other customers missing food or overcharged, by accident I assume by the new member of staff. At breakfast, it was another slightly longer than expected wait to be seated and 1 member of staff until 730am when a second arrived. The coffee machine was broken, slightly surprising there was only 1 in a new refurbished restaurant and it was broken. I will avoid staying again until these staffing and services challenges have improved, hopefully, in a few months time

• J

  jc795

  UNITED KINGDOM · Solo travel · Nov 2025

  8/10

  Great stay in a typical Premier Inn!

  I stayed here to work in the area and it ticked all the boxes. Room was clean, warm, quiet and there was plenty of free parking. I had dinner in the restaurant and Caroline was excellent! She was so friendly, considering she was doing everything by herself!

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  NiniZha

  Friends getaway · Nov 2025

  10/10

  Great experience 👍

  We had a lovely dinner at the Premier Inn (central). Food was freshly made and delicious 😋, lovely atmosphere with relaxing music. Our host, Jessica, was friendly and helpful. Our compliments to chief Dimitr for the delicious food.