Premier Inn Cardiff Bay

24 reviews

• W

  Welshlady90

  MERTHYR TYDFIL, MERTHYR TYDFIL COUNTY, SOUTH WALES, WALES · Solo travel · Dec 2025

  10/10

  Brilliant hotel in great location for the WMC .

  Absolutely brilliant hotel ,location spot on for the wmc ,bed Absolutely comfortable,staff really friendly and welcoming and accommodating spotlessly clean room and I'm happy as in my last review I mentioned the TV and this time the bed is facing the TV .Thankyou premier inn for a great night's stay and I look forward to booking with you again in the future .

• G

  Giacomo_Squintani

  PORTISHEAD, SOMERSET, ENGLAND · NONE · Dec 2025

  10/10

  Perfect for anyone headed for Cardiff Bay

  Perfect location for the Millennium Stadium and Cardiff Bay. Reasonably priced parking at the adjoining Q Park. Typical Premier Inn set-up - we had a great night's sleep!

• D

  DebbieH1339

  Family · Nov 2025

  4/10

  Not A Guaranteed Sleep

  I have put this on here to make people aware of Premier Inn 'sleep guarantee. We stayed at the Cardiff Bay site on 31/10 and 1/11. Our first night has to be said was the worst night sleep we have ever encountered - we always look forward to our decent sleep and with your 'good night guarantee sleep' Premier Inn you have never failed until now. Early hours of the morning, what we now know is something to do with the extractor fan came on and stayed on with a rather loud annoying fan noise, broke all of our sleep and unable to go back to sleep. Although we flagged this with the very helpful lady in the morning at reception and she was very accommodating - will get maintenance guy on it. Our day was shortened and ruined as we were all so tired. The helpful lady offered us a free breakfast to say sorry - although this was a lovely gesture, £21 doesn't quite cut the room we paid for to have a guaranteed sleep. As a result the maintenance couldn't repair it and would need to move us for our 2nd night eventually - which we did. I written 2 emails with no response, even well over the time frame to contact back, so I made a call. In the duration of the call, I did explain that I have never had an issue with Premier Inn before. As a result of the call I wouldn't be entitled to a refund for the lack of sleep - even though that is your tag line and guarantee, because I didn't raise the issue in the first instance!!!! Really?? Come on Premier Inn! At 1:30AM you would want me to go and find a member of staff to complain to that maybe capable of resolving the issue (that we know now there was no resolution) early hours - and do what? So in the first instance of raising this issue would be at a reasonable hour at breakfast time - to say we didn't raise it in the first instance is ridiculous (we didn't go about our weekend and then complain). We went to reception before our breakfast at approx 8:30am. As mentioned before, even if the maintenance had come and looked at the issue early hours of the morning, the facts would still remain the same, that it was irreparable and they needed to get a contractor in to repair it and they couldn't move us to another room as hotel full to capacity (which we were told when raising), so the issue still wouldn't have been resolved if raised earlier or not. I have sent a further email fao the manager of the guest relation team - no response. Would be lovely for you to at least acknowledge the emails sent.

• N

  Nishan

  family · Nov 2025

  8/10

  nice location and friendly staff

• S

  Scenic45751607367

  Couples · Nov 2025

  6/10

  Cleanliness

  The room was a tidy size for me and my husband, the room was booked for 2 people but only had 1 bath towel, also found a hair in the bathroom. There was also thick dust all around the skirting boards as if the room hadn't been dusted for days. Apart from that the staff were friendly.