Premier Inn Liverpool Lime Street

11257 reviews

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  Ozzy_Traveller82

  BRADFORD, WEST YORKSHIRE, ENGLAND · Family · Nov 2025

  4/10

  Bed bugs???

  Stayed for 1 night. Usual premier inn stuff, all fine, except a couple of days later one in the party of 3 had bites. Reviewed all avenues and concluded this stay was the only time the bites could have happened. Wrote to premier inn to advise. They said “We are sorry to learn that bites were sustained during your stay and want to assure you that, at Premier Inn, we take matter of this nature very seriously.”. They continued saying an independent report was done and no bed bugs were present but when I asked for a copy of the report they declined to share it. If not bed bugs, I still believe there was something found on the report for them not to share, especially when their apology said “We are sorry to learn that bites were sustained during your stay”, this portrays guilt in my head, like they weren’t surprised! I wish I had read trip advisor reviews prior to booking because I would have avoided the location as others had encountered bed bugs before. No compensation or refund offered. Very disappointed in Premier Inn and we have lost confidence with the establishment as a whole.

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  marymary27

  SCARBOROUGH, SCARBOROUGH DISTRICT, NORTH YORKSHIRE, ENGLAND · Solo travel · Nov 2025

  8/10

  Excellent location once found

  Arriving by train on a rainy evening the hotel was difficult to find, it is tucked away on a side street next to Lime Street Station, but not prominently signed or lit. A helpful local directed me. Once in the Reception area, I tried to use one of the machines to check in, but it was very slow. A staff member did come after a few minutes and checked me in at the desk. My room was clean and comfortable. However it was quite dark, even in daylight. The window was long and narrow, and at an angle in a corner. The refreshment box only contained two tea bags, I think there could have be3n more. I know extras are easily available from Reception, but this means trailing though the hotel corridors. The hotel location is excellent though.

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  ileftmyheartinTokyo

  Business · Nov 2025

  6/10

  Disappointing for a premier inn

  I usually love a Premier Inn, but this stay at Liverpool Lime Street was a bit of a letdown. The bed was a little squidgy and not as comfortable as they usually are, and the blackout curtain didn’t fully close so the bright lights outside came straight through. There was no iron in the room or an ironing room that I could find, and I didn’t have time in the morning to ask for one to be sent up. Breakfast was also disappointing as the plates and cups didn’t feel very clean, the “warm” plates were actually cold, and so was the food. The TV in the breakfast area was on a shopping channel, which felt like an odd choice (I get not wanting to put the news on, but surely there’s a happy medium!). Finally, I was told I’d need to make a donation to their charity to leave my luggage, which felt a bit awkward — I didn’t have any change, and although the staff member did then say it was okay, it left me uncomfortable. Overall, not the usual reliable Premier Inn experience I’ve come to expect.

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  LesleyP896

  SALFORD, GREATER MANCHESTER, ENGLAND · NONE · Nov 2025

  10/10

  Great hotel location with easy access to everywhere

  Great location for central Liverpool. 2 mins from Lime Street. Quiet room. Friendly staff. Breakfast fab. Q Park parking nearby and 20% discount with Premier In value.

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  IrmzTed

  FELIXSTOWE, SUFFOLK, EAST ANGLIA, ENGLAND · Family · Nov 2025

  10/10

  Premier Inn Liverpool Lime Street

  This review started as a one star, whilst waiting at 4.15 on Monday with dozens of other quests for rooms to be available. Once relaxed in our usual comfortable Premier Inn room and two days of interactions with incredibly pleasant and helpful staff we are back to five stars. A basic hotel very convenient for the station, no city view but who cares. Well done hard working Premier Inn, Lime Street Station management and staff.