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BURNABY, BRITISH COLUMBIA · Couples · Dec 2025
Our last stay
To start off, due to a Premier Inn IT problem, when we booked our stay, we never received a confirming email. We phoned to have this corrected and PI rebooked the room for us. However, we were then billed twice. We contacted PI several times (not easy from Vancouver and not cheap) and were told that the problem was “in limbo” and would be fixed soon. It never was. We continued to make calls, with no result. We had to have our Credit Card company chase after PI. They finally got our money back. No apology from PI. Our hotel stay was not great. I have stated this before but again, the check-in equipment was not functioning properly and we had to have a staff member process our room. Our room was about as far away from the lifts as it could possibly be. The room was about 28 degrees when we entered. The phone was not working (the wall jack was broken). We didn’t realize this until we were ready for bed & wanted to set a wake-up call, and couldn’t. The handheld shower had come unscrewed so, I had to fix it (couldn’t call…). We went down for dinner, ordered our food and waited an hour before the mains were delivered (and this was only after asking where it was). So, even though we have stayed at PI many times, it is now likely time for a permanent change. We will not be surprised if we receive no response from this review.
Family · Dec 2025
Kind Kelly
28November I was making a dinner reservation with Kelly, I had had a distressing day, Kelly asked if I was OK and I told her what a terrible day I had. Went to our room after dinner, found a bottle of wine and chocolates plus the kindest message from Kelly. Thank you so much xx
HAYWARDS HEATH, WEST SUSSEX, ENGLAND · Solo travel · Dec 2025
A good stay
Just stayed for one night as a solo traveller. Arrived just after 3pm and I used a self service machine to check myself in, very easy. I was on floor 3 and put in a triple room. Very spacious / clean room. Big fan of the purple mood lighting. Restaurant had a big queue as did the bar, so took the shuttle train to South Terminal and McDonalds is a 5min walk from there. Had a good nights kip before an early flight and would use again.
DUNSBOROUGH, BUSSELTON, MARGARET RIVER REGION, WESTERN AUSTRALIA · NONE · Dec 2025
Excellent location
Very conveniently situated opposite Gatwick's North Terminal, this hotel offers large, quiet rooms with a very comfortable bed and plenty of space on the lounge for luggage. Staff are friendly and helpful, breakfast is good and I can recommend the fish and chips for dinner
HARARE, HARARE PROVINCE · Solo travel · Dec 2025
Overnight Stay
Room had amazing ambiance with LED lighting & exceptionally clean Waitress Jin, she was extremely great at service! Food was prompt!
Gatwick