Premier Inn Winnersh

2557 reviews

• H

  hayleyb210

  NEWCASTLE-UNDER-LYME, STAFFORDSHIRE, ENGLAND · Business · Dec 2025

  10/10

  Pamela was great with helping us sort our lost parcel, thank you.

  Just like to say a big thank you to Pamela. Our engineer left some clothing behind after a visit to Winnersh. After problems with UPS collecting, we got Royal Mail on it and Pamela was a big help, really kind and friendly on the phone. Thank you from me and our engineer

• S

  SophV1993

  DIDCOT, OXFORDSHIRE, ENGLAND · Couples · Nov 2025

  6/10

  Don't bother with the meal deal.

  So Pam was great during check in and overall service was friendly, however we hit major issues which I am still struggling to resolve. We were in 235 which is right above the restaurant, first night there was a few bangs, which I put down to other guests. The second night every 20 mins you could hear some slamming, tried to contact reception twice while half asleep with no luck either time. We had to leave early because of this, again tried to contact before leaving and no luck. Now the restaurant... we had booked to eat there the first night, Pam upsold the meal deal, which is great I used to work at PI I know why they do this and I honestly think the meal deal is a good offer. We bought them for all three nights and asked the PM receptionist (not Pam a young lad) to book tables for us for the next two nights. For whatever reason he didn't, thats ok it happens, but we were told that time wouldn't be available (it was bookable online) because the restaurant does not prioritise meal deals. While I fully appreciate this is not PI's fault and that of Whitbread's bar and block manager, I do think staff should not be having to upsell something that can't be used at all times. I don't appreciate that they were essentially trying to blackmail us into paying full price so we could get decent service. To have more flexibility I went to reception and spoke to who I believe was the same staff member who did not book our tables and asked to cancel the last two days of meal deals and the table revs because the restaurant was not allowing us to have the flexibility needed (aka being able to go when we wanted). He confirmed this was done yet I have received a refund for one day not two so now I am chasing up receiving a refund from head office. I don't know how this staff member usually works however this itself has changed the review from 4 stars to 3 because his error is now causing me to do more work when I made it clear I needed both days refunding. I hate leaving such a negative review because I did used to work for PI and overall the staff were fine and friendly but this staff member does need some sort of training over actually listening to what customers are saying. I can't believe I am the only one here who has had these issues. Also please stop upselling meal deals when the restaurant won't properly honour them.

• 2

  278philipw

  RADSTOCK, SOMERSET, ENGLAND · NONE · Nov 2025

  4/10

  sheets dont fit two singles pushed tegether.

  accessable room requested a non accesable but they decided to put us in an accessable room. the error was that they pushed two singles together and the sheets and quilt was for kingsize bed which is 5 foot wide rather than 6 foot wide two singles together so sheets and quilt were short. staff said thats all they have. rubbish nights sleep. told they dont normally put beds together in accessable rooms. but they never told use we wanted king size double. premier has offered full refund.

• S

  SRIDEVI

  Nov 2025

  10/10

  Clean, courteous and attentive staff, good dining options.

• N

  nataliebQ1372VO

  PLYMOUTH, DEVON, ENGLAND · NONE · Nov 2025

  8/10

  Good stay

  Great stay for 3 nights. Restaurant brilliant. Parking great. Just very hot room without heating even on. No opening windows