Prosper House Apartments

668 reviews

• N

  Nathan

  GB · extended_group · Aug 2026

  10/10

  Perfect place to stay, that quiet but close to town centre.

  Close to the town centre, and the host is really easy to deal with. Trouble free stay all round

• C

  CHIJIOKE

  GB · solo_traveller · Aug 2026

  8/10

  I love the location and the house was clean

  Just that there was no private parking but there is a nearby multi storey car

• J

  Jacqueline

  GB · couple · Aug 2026

  1/10

  Very disappointing- dirty!

  The location was good

  The smell of smoke and mould. The cigarette butts, dirty tissues and rusty dirty furniture in the patio area The dirty marks on the walls and looked like a fist hole in the bathroom wall Right next door to a pub and the pub seating was right outside the kitchen window- meaning that people were looking in on us as the kitchen blind was broken. The freezer door wouldn’t shut as it was too full of ice. We booked it to spend a special weekend with my sister and bother in law but it was a huge disappointment- do not stay here!

• A

  Adam

  GB · couple · Jul 2026

  1/10

  I had a very concerning experience staying at this property and unfortunately cannot recommend it due to serious safety and management issues. My booking was originally for Apartment 5, but on the day of arrival I received check-in details for Apartment 4 and then Apartment 3. After contacting the management company, they confirmed that Apartment 3 was the correct apartment. Later that evening, the front door to my apartment suddenly opened and two strangers walked in. They were just as shocked as I was, as they had been staying in that same apartment for several nights and had not checked out. It then became apparent that the cleaners had removed their belongings and left them in the communal corridor, assuming they had checked out when they had not. Seeing a pile of someone else's personal possessions outside the apartment was extremely unsettling. There are no internal security bolts or chains on the apartment door, so I had no confidence that I could properly secure the apartment overnight. To make matters worse, the main entrance to the building does not reliably close or lock and was frequently left open, allowing anyone to walk in from the street. The previous guests also told me there had been a major police incident in the building the previous night, which disrupted residents for several hours. They said they had resorted to placing mugs against their door handles while sleeping so they would be alerted if someone tried to enter the apartment. I was staying with my partner, who was working until late that evening, and I also had a nervous dog with me, so relocating at short notice was extremely difficult. What made the experience even more disappointing was Booking.com's response. Despite raising what I believe to be a serious security concern, customer services failed to meaningfully acknowledge or act on the situation.

• A

  Ava

  GB · extended_group · Jul 2026

  10/10

  Stay here everytime we’re in Norwich great location always clean and easy to get hold of the owner

  Location cleanliness and comfort