QuickStay - Gorgeous 2-Bedroom in the Heart of Downtown

20 reviews

• VT

  Verified traveler

  partner · Dec 2019

  6/10

  The location is great. But it took us over an hour to check in - no keys at desk for John St. - initial reaction of man behind the desk was get in touch with them - not very helpful, but came around... We had been given a parking spot # in an email - it was occupied - after many texts second spot given - occupied as well... parked in visitor parking for 24 hours and then had to move car. Unit was nice - great view, but tired - Murphy Bed broken - we didn't need it but a bit of an eyesore, dishwasher top rack kept coming off rails, bathroom fan casing in one of the bathrooms was filthy, and had to take huge glob of hair from drain in 2nd bathroom to get bathtub to drain... There were only 2 glasses - i wine and 1 highball, I text and they sent over 6 glasses - no wine glasses, but very pleasant and they tried...

• E

  Elizabeth

  Oct 2019

  8/10

  All was great except for check in

  Brought stepson visiting from States to Toronto for tourism. 2 bedroom condo was way to go. Hosted a dinner with my son who lives in Toronto. Hosts were accommodating to permit this which was awesome. Everything you need to cook a dinner was there. Awesome! Beds were comfy andcplacexwas clean. Awesome. Only complaints was delay in checking in, then the missing FOB to access parking. After almost 2 hours of delays we finally get to reserved parking spot only to find someone was parked in it. Of course you can't text someone when you're underground. We finally got that resoved in about 20 minutes. Overall aside from the check in process the place was clean, convenient, completely stocked, affordable and quiet.

• RW

  Ray W.

  Sep 2019

  8/10

  Perfect location

  Perfect location. Nice condo with incredible views. Parking garage very confusing. Some confusion over deposit caused some early concerns. Hadn't been vacuumed in a while but overall nice

• VT

  Verified traveler

  family · Jun 2019

  6/10

  The view was incredible, the CN Tour was right outside the master bedroom window. The condo was well kept and modern. Directions for the condo were clear, but use of the parking garage was not at all, which made it difficult for us since we drove. The elevators were a pain to use. One was out of order all 3 days that we were there so there was always a long line with surly residents while waiting. Also, we had to park in a city lot Friday until 3:00 and Sunday from 11:00, which cost us more and was a pain to deal with. They didn’t have a holding room for bags so if we would have taken the train we would have been paying to store them Friday and Sunday which also would have been a pain to deal with. They should work with the renters some way to make it easier one way or the other.

• T

  Tony

  family · May 2019

  2/10

  I followed the directions as presented to me by the Quickstay team. The instructions were for weekdays only and we arrived on the Saturday. To enter te building you need a fob so we were now locked out of the building. When I piggybacked through the door there are two security guards, now they are not Hotel staff since this is a residential building, and provide no help what so ever. I called the contact and after several tries she explained that she could not contact the cleaning crew. In frustration I made my way to the room knocked nobody answered but the door was left unlocked. Text back at 2:45 asked to leave our bags in the room, the response was the cleaners would not allow. Called back and explained the room is untouched and it will not be ready any time soon. They allowed us to store bgs in room and promised our room would be ready by the time the game was over! After the game, keys were still not at dest! Went up to the room and as I walked out of the elevator, I was greeted by the cleaners and there we exchanged the keys at 6:45. At no point did Quickstay ever take responsibility nor did they ever contact me for resolution, not even to be comped in anyway. The text and email response were always the same "sorry for the inconvenience we will look into it with the cleaning company" Very dissappointing for a family of 6 to what was their first game. The room is awesome and the location in the top notch but for $630 a night I expected much more