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US · solo_traveller · Oct 2026
Uncomfortable.
I ordered a latte both days. I ordered foot at the bar twice and it was good. I would eat there again before I would stay there.
My room was uncomfortable. The bed was uncomfortable. I had no blanket or bedspread/duvet/comforter. The mattress is hard. The LED lighting int the rooms is TERRIBLE. I MEAN A W F U L. There was no mini-bar. The carpets were worn down to the treads. The upholstery in the lobby is filthy. there are cans of cleaning agents and hardware stashed in an around the lobby. The elevator was broken my entire stay. Valet was inefficient. I went to the front desk after my first night and requested a blanket and a duvet or comforter of some sort. they said -- oh sure, we have those. Housekeeping dropped off a waffle blanket and a duvet and left them folded up on the other bed. They did not make up my bed to include the duvet and the blanket. I made my own bed. for a hotel that costs upwards of $400 a day this place needs to be cleaner, with better lighting and a fully made bed. I will not be returning. the bathroom was fine, the sink was weird. in fact, the whole experience was just "off". There was tons of staff everywhere, but no bellman -- no one to do any actual work. hospitality was totally missing.
US · solo_traveller · Oct 2026
US · couple · Sep 2026
US · couple · Sep 2026
Fun and super functional
Everything was beautiful and great! Hotel is about 5-8 minutes from downtown Richmond. Hotel rooms were very nice and clean!
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US · extended_group · Sep 2026
201 W Broad St · Richmond