R Residence 天下茶屋 IV

54 reviews

• Y

  Yoko

  JP · extended_group · Sep 2026

  10/10

  暗証番号がわからなくなったときの対応もとても親切でした。 ありがとうございました

• T

  Takahiro

  JP · solo_traveller · Sep 2026

  7/10
• Y

  YUJI

  JP · extended_group · Aug 2026

  1/10

  非常時に管理者と連絡が全くとれないずさんな管理体制です

  土曜・日曜と１泊２日で同日に２部屋利用しました。３F・４Fでしたが朝５時過ぎに突然２部屋とも停電し、共用部（階段部分）の照明も停電しました。就寝時間帯ということもあり、使用電力超過での停電ではありません。当然エアコンも止まり、８月の真夏で部屋がすぐに蒸し暑くなりました。予約時に送られてきた連絡先電話番号に十数回荷電するも不通。ブレーカーらしきものは部屋にも共用部１F～４Fどこにも見当たりませんでした。 昼に参加する仕事の準備をする必要だったため、予定を大幅に変更して早朝から宿を後にせざるを得ませんでした。その後も何度も連絡をしますが不通。ようやくメッセージで連絡が来ましたが、電話で回答を求める要望は一切無視。状況を確認の上連絡すると言っていたにも関わらず、48時間経過した今も一切連絡無し。返金対応も検討するということですが、全く信用ができません。国交省の民泊ガイドラインには24時間連絡ができる状態にしなければならないと記載があります。緊急時にも昼間にも全く連絡がつかない悪質な管理体制です。そもそも電力を全然使用していない時間に謎に停電するくらいで、日本では考えられない程に設備の状態が怪しいと思われます。対応に酷く不満なので、消費者センターと国交省に通報して強制的に対応していただく事にしました。 I booked two rooms for a one-night stay from Saturday to Sunday, using both rooms on the same dates. The rooms were located on the 3rd and 4th floors. Shortly after 5:00 a.m., both rooms suddenly lost power at the same time. The lighting in the common areas, including the stairwell, also went out. Since this happened while we were asleep, the outage was clearly not caused by excessive electricity usage on our part. Naturally, the air conditioning also stopped working, and since this was in the middle of August, the rooms quickly became unbearably hot and humid. I called the contact number provided at the time of booking more than a dozen times, but no one answered. I searched both rooms and the common areas from the 1st through the 4th floors, but could not find anything that appeared to be a circuit breaker or electrical panel. As I needed to prepare for work scheduled later that day, I was forced to make significant changes to my plans and leave the accommodation early in the morning. Even after leaving, I repeatedly attempted to contact the property, but received no response. Eventually, I received a message, but my repeated requests to speak with someone by phone and receive a proper explanation were completely ignored. I was told that they would investigate the situation and contact me once they had confirmed what had happened. However, more than 48 hours have now passed, and I have received absolutely no fur

• Y

  YUJI

  JP · extended_group · Aug 2026

  1/10

  最悪です。真夏の早朝に建物ごと停電し、かつ管理者と一切連絡がつきません。

  土曜・日曜と１泊２日で同日に２部屋利用しました。３F・４Fでしたが朝５時過ぎに突然２部屋とも停電し、共用部（階段部分）の照明も停電しました。就寝時間帯ということもあり、使用電力超過での停電ではありません。当然エアコンも止まり、８月の真夏で部屋がすぐに蒸し暑くなりました。予約時に送られてきた連絡先電話番号に十数回荷電するも不通。ブレーカーらしきものは部屋にも共用部１F～４Fどこにも見当たりませんでした。 昼に参加する仕事の準備をする必要だったため、予定を大幅に変更して早朝から宿を後にせざるを得ませんでした。その後も何度も連絡をしますが不通。ようやくメッセージで連絡が来ましたが、電話で回答を求める要望は一切無視。状況を確認の上連絡すると言っていたにも関わらず、48時間経過した今も一切連絡無し。返金対応も検討するということですが、全く信用ができません。国交省の民泊ガイドラインには24時間連絡ができる状態にしなければならないと記載があります。緊急時にも昼間にも全く連絡がつかない悪質な管理体制です。そもそも電力を全然使用していない時間に謎に停電するくらいで、日本では考えられない程に設備の状態が怪しいと思われます。対応に酷く不満なので、消費者センターと国交省に通報して強制的に対応していただく事にしました。 I booked two rooms for a one-night stay from Saturday to Sunday, using both rooms on the same dates. The rooms were located on the 3rd and 4th floors. Shortly after 5:00 a.m., both rooms suddenly lost power at the same time. The lighting in the common areas, including the stairwell, also went out. Since this happened while we were asleep, the outage was clearly not caused by excessive electricity usage on our part. Naturally, the air conditioning also stopped working, and since this was in the middle of August, the rooms quickly became unbearably hot and humid. I called the contact number provided at the time of booking more than a dozen times, but no one answered. I searched both rooms and the common areas from the 1st through the 4th floors, but could not find anything that appeared to be a circuit breaker or electrical panel. As I needed to prepare for work scheduled later that day, I was forced to make significant changes to my plans and leave the accommodation early in the morning. Even after leaving, I repeatedly attempted to contact the property, but received no response. Eventually, I received a message, but my repeated requests to speak with someone by phone and receive a proper explanation were completely ignored. I was told that they would investigate the situation and contact me once they had confirmed what had happened. However, more than 48 hours have now passed, and I have received absolutely no fur

• MF

  MUHAMMED FAREET

  JP · extended_group · Aug 2026

  10/10