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ZA · family_with_children · Oct 2026
ZM · family_with_children · Oct 2026
Beautiful Views Damaged by Poor Service and Lack of Cleanliness
Loved the beautiful location and stunning views of the Zambezi River. The facilities were excellent, and the overall property infrastructure was top-notch.
Unfortunately, the service did not match the high price tag of a resort. We felt like just a number rather than valued guests. While a handful of staff members were friendly if we initiated a greeting, the overall service fell short—and one waitress at breakfast was particularly unprofessional. Additionally, the standard of cleanliness definitely needs to be addressed. For the amount they charge, the guest experience and service quality need serious improvement. Overall, I was very disappointed.
MW · couple · Oct 2026
Fantastic destination
Breakfast spread was the best
Mosquitoes
BW · family_with_children · Oct 2026
KE · couple · Oct 2026
A good hotel let down by a spa booking mix-up and poor, unequal service at breakfast.
Overall the hotel was good. The facilities, rooms and general environment were comfortable and well kept.
At the spa, staff insisted we had booked an earlier slot and were running late, which wasn't the case. They offered a shorter treatment, and only agreed to start the full one after we declined and they rechecked the booking. Even then, the treatment ended well before the time we had paid for. At breakfast, we waited a long time before anyone served us tea. At the pool bar it was worse: white guests who arrived after us were served first, while we were left waiting. This happened repeatedly and felt like clear racial profiling. It was disappointing and made us feel unwelcome, and I hope management addresses it with staff.
Mosi-oa-Tunya Road · Livingstone