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family · Aug 2022
It was closed your Pic was from a year ago it is covered in scaffolding and not open for 6 months I paid in advance and had to pay again at a sister Hotel (Raddisson) who demanded £2900. when I had pd over £3400 to Expedia. When can I expect my money back ? Overall a disaster by Expedia No info on change of hotel and you still advertise the one I booked as open ??? George Kennedy Bettex@mac.com Tel 07785316171
partner · Jun 2022
Wonderful location, comfy towels, excellent breakfast. Great atmosphere. Quiet. Restaurants right next door. Large bathtub.
Oct 2021
Closed hotel on arrival
The hotel was closed on the dAY of arrival,
Sep 2021
CLOSED
The hotel has been closed for sometime for extensive work to the building. The hotel only rang us the day before to tell us and hotels.com are still selling rooms. Please check…..
May 2021
Disappointing
Disappointing, we booked for radisson collection and received a call day before saying due to building work we were being moved to radisson blu, we were told our room would be upgraded 2 levels to a premium and we would get free parking so thought that was reasonable. My expectations for what we paid were pretty high, over £400 for 2 nights inc breakfast, What we got was distinctly average and no where near worth what we paid. The room was cold, dark and very dreary, no remote for TV, no milk for tea/coffee, no mini bar, no walk in shower, just a bath with shower in it. Staff at reception were pleasant and friendly so no fault there at all. Breakfast again disappointing, had to send back as it was cold for reheating! We paid extra for breakfasts but were so disappointed on the Saturday we went elsewhere on the Sunday! I’m honestly not one for complaining and had we only paid maybe £100 -£150 it would have been ok, however for what we paid s it was so disappointing, would not recommend at all!
1 George IV Bridge · Edinburgh