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Ramada by Wyndham Serpong

8.8/105 reviewsSouth Tangerang

Luxurious Spa Experience Indulge in relaxation with a visit to the full-service spa, offering a range of rejuvenating treatments to pamper yourself. Delightful Dining and Entertainment Savor exquisite meals at Kayumanis restaurant, or opt for 24-hour room service for a cozy night in. Conclude your day with a refreshing drink at the bar/lounge, perfect for unwinding. Convenient Amenities and Services Enjoy complimentary wireless internet, concierge assistance, and the use of barbecue grills. Other highlights include buffet breakfasts, 24-hour front desk, and free parking. With 3 meeting rooms available, it's ideal for events or business gatherings. Plan your luxurious escape at Sahid Serpong and elevate your stay in South Tangerang!

What this place offers

  • Elevator
  • Free airport transportation
  • Breakfast available (surcharge)
  • Safe-deposit box at front desk
  • Free newspapers in lobby
  • Full-service spa

Policies & house rules

  • Check-in from 12:00
  • Check-out until 15:00
  • No pets
  • Free parking

• Pool access available from 7:00 AM to 6:00 PM. • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. A deposit may be required at the property.

Available rooms

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5 reviews

Guests liked

  • Friendly, professional staff (several praised by name)
  • Very clean rooms and sheets (generally no stale smells)
  • Fantastic breakfast
  • Close to Serpong train station and Aeon Mall BSD City
  • Spacious rooms

Guests mentioned

  • Small/tight bathrooms and shower cubicles
  • Some inconsistent housekeeping (missed areas, floor mats)
  • Dated paint/room finishes in places
  • Windows that don't close well — noise from outside
  • Perceived as slightly overpriced by some guests
  • Refund policy rigidity noted by a repeat guest
  • Kevin

    Sep 2024

    10/10

    Great staff.

    The staff made up for the fact the hotel building is a bit dated. Very clean, fantastic breakfast, close to Serpong train station and newer/modern Aeon Mall BSD City. Special thanks to Yudi, Edy, Dina, Asya and Rahmat and the rest of the staff that I didn't get names. Very professional and well managed. Thank you for 6 nights, would book again.

  • Zulk

    family · May 2024

    10/10

    Very satisfied

  • Glenn

    partner · Apr 2023

    8/10

    I visit Indonesia on a regular basis now because I have a fiancé and plan to retire there soon. The routine is to meet my gal in Jakarta, spend a few days then travel around before returning to Jakarta for a few more before I depart. This is the first time I rebooked the same place because we did like it there. I realized that I had over booked by 1 day and asked for a refund on 1 day but they declined. I would have understood if it was during peak season, but it wasn’t and they were not really inconvenienced. I would have made the refund as a gesture of good will, knowing the value of good customer service. I am not saying that I won’t return but if there is a choice to be made, I will remember. It’s a good hotel but I think they could rethink policy considering customer loyalty.

  • STEEVE

    family · Oct 2022

    8/10

    Good quality for the price but improvments are required. Paint needs to be redone on the walls, bathroom is so tiny for the size of that room. A little bigger would have been great since our room was quite big.

  • Roberto

    Jun 2021

    8/10

    Decent, but overpriced

    The Junior suite was pretty decent, but too expensive (~$50 per night). *** Positive *** Always diligently delivering cutlery when needed. Always friendly over the phone. Room was spacious, except the bathroom. Sheets felt clean. No stale smells in the room. *** Negative *** Some of the young cleaning staff cleaned in a lazy way (skipping half the floor, including very dirty area under the bed). Forgot to change floor mats multiple times until I made an issue out of it. Tiny shower cubicle. Staff do no speak English (well). Windows do not close well, so even though you are on a high floor, you can still hear loud noises from outside.

Location

No.89 Jl. Raya Serpong · South Tangerang