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ZA · extended_group · Jul 2025
ZA · family with young children · May 2024
Exceptional
ZA · with friends · Mar 2024
Disappointed experience and urgent maintenance required
The cottage is located on the beautiful Redberry Farm which has alot to offer including daytime activities and eateries.It is a must-see for anyone visiting George regardless of whether you choose to stay at the cottage or not.The cottage had welcome strawberries and rusks. The host was kind enough to give me some cooking oil when I could get any from the shops at the farm.
Unfortunately, other than the actual Redberry farm, my stay at the cottage was not that enjoyable. The bathrooms were not well maintained. The water in the shower would run for a few minutes and then suddenly stop running, and the hot water would also suddenly run cold. The toilet seats are not fit for use; one was stained, and the other chipped. The dstv didn't work, and i noticed it soon after check-in. There wasn't a sense of urgency by the owners to get it resolved immediately. The call to the dstv call center should have happened on day 1 or before I arrived. After asking for the second time, then prompt action was taken. The dstv was never fixed during my stay as it was due to a fault with the cable, and we had to accommodate service providers early in the morning, disrupting our schedule. On the day that we left, there wasn't any water in the cottage. The rest of the farm had water, including the owners that stay on the farm but not the cottage. We couldn't shower before leaving, and using the toilet was very unpleasant. The broken dstv and lack of water is not strictly the hosts fault but in a case like this, I would have expected a sincere apology (in person) or at least some form of compensation especially considering the high price of the cottage. But i received neither. I booked the cottage expecting a pleasant experience for my birthday but left with a slightly bitter taste.
ZA · group · Jan 2024
Exceptional
ZA · family with young children · Mar 2023
Exceptional
Geelhoutboom Road · George