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Jan 2019
Overpriced hotel overtaken by tours
The hotel is overpriced. It does not offer several of the amenities advertised in internet by hotel.com. For example, there is NO fitness centre (there was, but it was recently closed), there is NO Spa (there was, but it was recently closed) and there is no picnic area in the garden and there is NO shuttle to the airport. What happens is that the hotel is now focus on big Chinese tours (we were the only two bedrooms that did not belong to a tour) and as consequence no-one use the spa or fitness centre. Breakfast was 100% chinese style, we were not able to find a pastry, a ham and cheese or nothing a little occidental., no even a knife. Rooms were good, confortable and clean, but general areas have disgusting dirty carpets, curtains and sofas and chairs upholstery. Pool was fantastic. I absolutely advise hotel.com do not offer this hotel anymore. Staff were surprised of our booking and took them more than 20 min for double and triple checking our reservation.
Oct 2018
Over the hill hotel
Location is good. Staff does not have much English skill so it was difficult to communicate, for example, no wake up call after front desk said they understood, fixing a backed up toilet etc. The facility is worn and tired, bad, molded caulking in bathroom and stained carpets, that sort of thing. The breakfast was poor, oriented towards Chinese bus tours, which seems to be their main source of clients. the pool is large and in fair condition.
Jan 2018
Avoid this hotel!
Outdated poor quality hotel. Uncomfortable stay, bad cleanliness in rooms. Breakfast wasn’t pleasant and we had to argue to get our free shuttle back to the airport as we had an early flight.
Jun 2017
Good price
Good
Jun 2017
Good
National Rd 6 (Airport Rd) · Siem Reap