Reefhouse Resort and Marina

1746 reviews

• R

  ronbQ5185MA

  Family · Aug 2026

  10/10

  Look forward to staying here every August

  Been coming to this hotel for the past 7 years. It’s the only place we’d ever stay at. The location is perfect. The entire staff is outstanding. Only request is that they offer some rooms with ADA toilets. Absolutely love this place 👍🏻👍🏻👍🏻👍🏻👍🏻

• 4

  494carmeloa

  Couples · Aug 2026

  8/10

  Very nice for a getaway trip

  The place could be upgraded. The bathroom needs help. Fridge could be bigger. Bed comforter needs to be a real comforter. Felt like it was a curtain. Very hard. Have you said that, the place always feels comfortable. The staff is always great and the restaurant on site( Gus’s) is definitely an award-winning restaurant. Pet feeds could be lower, especially if it’s an emotional support dog.

• 3

  33palmerr

  Couples · Jul 2026

  10/10

  5 stars!

  Every year we return to the reefhouse and will continue to for years to come. The room, staff, amenities all get 5 stars. This resort cares about the details and is the reason we choose to return year after year!

• K

  Khop930

  KEY WEST, FLORIDA KEYS, FLORIDA · Family · Jul 2026

  4/10

  Rude employees. Old hotel

  We had problems with check-in and the front desk agent. They changed some rules that we did not know about and instead of her being nice about it, she was curt and rude. She also did not inform me of charges on my card, but we took care of that. We stayed last year and had a problem with you guys harassing our guests who are locals and staying with us. They had not received their wristbands yet and we're just parking their bicycles to come in the hotel and get them when the security started harassing them. They harassed them for two days about riding their bikes. Even when they were wearing their wristbands, they did not like the fact that they rode their bikes to the hotel. You guys banged on our door at midnight to drop off coffee that we didn't have because they gave us coffee for two guests, not four. Their turn down service only turned down the main bedroom no one else's beds. The turn down service only consists of turning down a corner of the master bedroom bed and closing the curtains. That was it. Also there's a lot of building deterioration and rot on our doors. We rented a two bedroom suite that cost me $1500 for two days plus food and drinks at the barand all there are all of these issues. And I don't want to complain about free things, but we had four guests in our room and they gave us one split of champagne and two glasses as our welcome drink. When we asked for an additional bottle and two glasses for our other guests, they said no and that we could share it. This was the same front desk agent that was rude to us at the beginning of our check-in. I wish I caught her name. We did their survey and asked for them to contact us and they gave us a generic message saying "sorry we address this with our team". That completely reinforced my decision to not return. Not caring about your guests is just poor business. That all being said, the Barr stuff was amazing, all the bartenders make great drinks and are very friendly! The bar food was delicious as well. We've stayed two years in a row, and we will not be coming back. There are way too many hotels in that area to be treated poorly on all of our vacations

• S

  SueM3092

  NONE · Jul 2026

  8/10

  Nice resort, room remodeling needed

  Overall nice resort. Restaurants on property make it convenient. Pool was very nice. Small beach was clean. Bathrooms in the rooms desperately need updating! Old, many have old tubs with small shower curtains that don't fit (and that was in the expensive suite!) Be careful to carefully check your bill at checkin and checkout. Quotes seem to list "1 adult in the room" and then they want to charge you for an additional adult at check in ($30/additional adult per day!) Also, we were double charged for drinks at the pool bar. If you choose to pay for your drink at the pool bar directly...be careful that it doesn't also still show up as a charge on your final bill. Lastly, the perk of paying an additional $20/day for a $50 breakfast credit at Gus's Grill is nice...the food is delicious....HOWEVER, make sure you understand that taxes on that food and tips cannot be covered by that $50 credit. It only covers the food, the taxes and tips will show up on your final checkout bill later - even if you didn't use the entire $50 on food purchases! So if you add this perk....make sure you eat/drink $50 worth of food because they will not let you use the balance on the food tax or tips. Misleading.