Relais & Maison Grand Tour

223 reviews

• J

  Jeffrey

  US · couple · Sep 2026

  9/10

  Great staff in a convenient location nearby most of what you’ll want to see

  We really liked the room. It was cozy and comfortable. Definitely European. We liked the fact that we did not have to take any stairs. There was also a very cute and cozy outdoor area where we could sit, share a glass of cafe or wine, listen to music and relax. Satya, our resident staff, was very helpful with everything!! She is amazing and spent almost an hour with us upon check in explaining what was available to us, where to go for certain things like shopping, meals and sites to see. Satya was also a great help in booking our transportation needs. If you like something off of the beaten path with great service, you’ll love this place. Close to the train station and within walking distance to major sites. We can’t thank them enough!!

  Well, it seemed that we were in an area among the younger student aged crowd. So, you will have to be able to accept that there were a few things that come along with that. It’s a safe area but just understand that you’re not among the ritzy, 5 star accommodations. Definitely a great place to stay if you want to experience local Florentine culture.

• HK

  HILA KESEM

  IL · solo_traveller · Sep 2026

  10/10

  An unforgettable stay in Florence!

  ​Relais & Maison Grand Tour is truly breathtaking. The property has so much charm, character, and historic beauty. We were in Florence for only one day, and the staff made it completely seamless—they were genuinely warm, welcoming, and went above and beyond to help us, providing fantastic recommendations that helped us make the absolute most of our short stay. ​Everything was spotless and immaculately clean. The bed was extremely comfortable, and the terrace was such a wonderful, relaxing spot to unwind. We couldn’t have asked for a better experience. Highly recommended!

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• L

  Lisa

  US · extended_group · Aug 2026

  10/10

  Exquisite Floritine room and we were very comfortable

  Location, decor, felt lucky to enjoy the space , welcoming staff

  Nothing

• SS

  Stine Sofie

  DK · family_with_children · Aug 2026

  10/10

  Professionel and kind personel

• B

  bradcnj

  Family · Jul 2026

  10/10

  An Amazing Stay in a Historic Florence Suite

  Our family of four stayed in one of the suites, and it was enormous. The building itself dates back 200 years and was once a theater, and they've done a wonderful job preserving its original character while adding the modern comforts like ice-cold air conditioning and updated bathrooms. The suite had four bathrooms and we never even used one of them. Two of the showers upstairs, however, were incredibly small. I gave one a try, and as an average-sized man with an athletic build, it was honestly difficult to use. Smaller adults, kids, or many women may have no issue, but our family ended up just taking turns using the spacious shower in the huge main-floor bathroom. My only real criticism may seem minor to some, but as a parent it's a big one. The suite's lock requires the key to lock and unlock the door from either side. Since my wife and I were sleeping upstairs while our sons were downstairs, we had to make sure they understood how the lock worked and knew which of the three keys on the key ring opened the suite in the event of an emergency. Unfortunately, we couldn't simply leave the key in the lock because it's on a glass door leading into the suite from another secured entrance, and the key ring also holds the other keys for the property. It wasn't a deal-breaker by any means, but it did add a little unnecessary anxiety. Lastly, the owner/host, Ulrike is wonderful, and the rest of her staff were equally warm and welcoming. Ulrike spent time walking us through the suite and gave us an excellent overview of Florence, including restaurant recommendations, where to catch a bus or taxi, and other helpful local tips. We would absolutely stay here again.