RESI STAY GIONDO KYOTO Higashiyama Sanjo

103 reviews

• T

  Teresa

  Apr 2025

  6/10

  Be aware that the check in process for this property is not straightforward. You need to head to their office need the station and checkin there first before they provide you access to a shuttle bus that takes you to your property. We had a family room booked but space in the room was very, very tight as we had a double bed, and then 2 x sofa beds, in a very small space. I booked this property mainly for the location and for laundry facilities. Location was great, walking distance to lots of great sites and restaurants. Laundry facilities need attention. The laundry room was quite unclean. Both the washing machine (400 yen) and dryer (100 yen) require coins but there is no change machine onsite. The only way to get coins is to put any non Japanese cash you have into the money change machine and get coins back. The exchange rate offered is terrible but if you need coins, this is the only option without leaving the property. Lastly be aware that the dryers are not the efficient ones we are used too. It takes at a minimum 2 x goes to dry even a small amount of washing. I would be unlikely to stay here again as I suspect there are better options available.

• Z

  Zen

  family_with_children · Apr 2025

  8/10

  We got to suite with the double bunk beds, which was great for 2 adults and 2 kids. Not a lot of room, so we used one of the lower bunks for luggage. Otherwise we would have to give up a sofa for luggage. By doing this, we had plenty of room to sit around and relax, eat, ect. Enjoyed having the extra bar space with hot water maker and fridge/microwave. Full size trash cans which were convenient. Nice Toto bidet and the separate wet room was nice. Great location, Walkable to the subway, convenience store and most places we wanted to visit. Check-in was a bit confusing as we had to meet at a separate building across the street from Kyoto train station. It was difficult with our luggage, and the rest of the family stayed downstairs with the luggage to wait as I checked in. Detailed and lengthy process, but access into the facility was all electronic. No staff on-site, but it wasn't an issue for us. Laundry and dryer available, as well as locks to hold luggage after check-out (which often looked full). Would stay here again!

• T

  Thenappan

  family · Apr 2025

  4/10

  Check-in procedure was painful and confusing. It took about 3 hours in total from locating the place to completing the paperwork. Took another hour to figure out the shuttle to get to property. This made me miss a booked event on that day. Upset with this whole experience.

• J

  Joshua

  family_with_children · Apr 2025

  6/10

  The hotel had a musky smell to it which was not pleasant. Checking in was interesting to say the least. Check in is a seperate building accross town which is near the train station so it wasnt that bad. The staff were nice and the have plenty of couches and a small kid corner to keep kids occupied while you check in. Free shuttle bus from check to hotel only. It will not take you anywhere else. The room itslelf was the worst of our trip so far. The beds were rock hard and room had that musky order. The bathroom heater was on which may have caused it and after a few min of the a/c being on it went away. The pull out sofa bed was a joke. The cushions are what you lay on. It is not flat and is like laying on ply wood. We had our kids sleep on it and we gave them all the extra pilllows just to make it comfortable. Its got what you need for a decent price in the area. Close to downtown, shopping and train station, just wished it didnt smell and the beds were not rock hard and i would have given this place 5 stars.

• S

  Stephanie

  friends · Apr 2025

  8/10

  Very nice room and great hotel location!