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US · couple · Oct 2026
US · couple · Sep 2026
Family · Aug 2026
Hard pass!
I have never received a less welcoming reception at a Marriott property. I arrived at 5:30pm, well after the 4:00pm check in time. My room was not ready. I had to wait nearly an hour for the room to be ready. Several other guests arrived after me and were told the same thing, so apparently, not an uncommon thing. There is an overpowering deodorizer being used in the lobby that makes it impossible to sit in the very comfortable lobby seating area or to eat in the adjacent dining room. I suspect it is because the hotel apparently caters to people with pets; it smells like a mixture of the very overpowering deodorizer and wet dog. The A/C in my room was not functioning which I immediately reported. We were offered a fan. I mentioned it again the next morning. Still not repaired! I was there two nights, IN AUGUST, with malfunctioning A/C. That is completely unacceptable. I requested housekeeping during our stay and was told that two nights was not enough of a stay to warrant housekeeping. I’ve never heard of such a thing at a Marriott. Other than the unfriendly morose greeting we received, the rest of the staff I encountered in the halls were cheerful and helpful. I stay at many Marriott properties, but, will certainly never stay at this property again.
US · couple · Jul 2026
Bathrooms need a refresh
US · family_with_children · Jul 2026
2725 John Hawkins Pkwy · Birmingham