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Solo travel · Aug 2026
Valued
I’ve stayed at the Mentor Marriott multiple times, and they always treat me incredibly well. The staff is friendly, welcoming, and genuinely makes you feel like a valued guest every time you walk through the door. A special shoutout to Alicia — she’s top game! Always super friendly, conversational, and goes out of her way to make sure everything is taken care of. She really makes the experience feel personal and is a big reason I always enjoy coming back.
US · couple · Aug 2026
Family · Aug 2026
Clean and comfortable, good breakfast
We had a very comfortable, pleasant stay at this hotel. It’s very clean and well-maintained throughout: our room was spotless and we appreciated the full-size fridge in the kitchenette. Breakfast was outstanding with lots of healthy options, loved the egg-white frittatas. Staff are friendly and helpful, Alicia helped to make our stay more enjoyable. The beautiful Headlands beach park on Lake Erie is just a few minutes away and we found good options for dinner very close by.
Friends getaway · Aug 2026
Friendly staff and very accommodating
i'm writing this review to recognize a staff member who was very helpful and friendly. Alicia who works the front desk was very accommodating when booking my reservation and when i called multiple times with questions and to request an early check in. She did her best to help me out. I felt like i knew her on a personal basis by the time the weekend was over. Thanks Alicia for all your help and our conversation!
Family · Aug 2026
Wonderful customer service!
From the moment we arrived Alicia was the best!! She provided excellent service signing us up for the rewards program telling us everything about the space and even put up with my husbands jokes and jokes right back! Wonderful sleep and the rooms were perfect!
5660 Emerald Ct · Mentor