Residence Inn by Marriott Durango Downtown

216 reviews

• R

  Rachel

  US · couple · Oct 2026

  1/10

  Our reservation was cancelled by the hotel with no explanation what so ever. We were driving in from Phoenix to visit Fort Lewis College. Received a email while in route to Colorado that our reservation was cancelled. We had to scramble to find another hotel. Residence in said they were totally booked. Basically they gave our reservation that we had reserved in advance to another guest.

• G

  Gene

  US · couple · Sep 2026

  1/10

  They double charged my card after prepaying. Haven’t received refund.

• BS

  Brenda S

  US · couple · Sep 2026

  8/10

  It was a great stay!

  Location

  No cafe or eating place

• P

  Paul

  NL · solo_traveller · Aug 2026

  10/10

  Fijn netjes en rustig op loopafstand van het oude centrum

  Fijn verblijf, net buiten het centrum, slechts een paar minuten lopen. Schoon, modern, netjes, ruime kamers, van alle gemakken voorzien, goede bedden, goed ontbijt

• B

  BraunMincher

  ERIE, COLORADO · Family · Aug 2026

  4/10

  Clean and functional, but hospitality and basic amenities fell well short

  **2 stars** The room itself was clean and functional, and the location worked well for our family, but our overall experience at this Residence Inn fell well below what I normally expect from Marriott. The Wi-Fi was extraordinarily poor. Streaming was essentially unusable, and at times even basic email was painfully slow. Ice was another surprising frustration: there is no guest-accessible ice machine, so guests have to request ice from the front desk. The amount we received was very small, and availability appeared to depend on kitchen hours. For an extended-stay hotel, both reliable Internet and easy access to ice seem like pretty basic expectations. The indoor pool was also a major disappointment. The pool itself was fine, but the enclosed pool room was so excessively hot and poorly ventilated that it was almost unusable for anyone not actually in the water. Several dehumidification units were running, and the room felt more like a sauna. It became so uncomfortable that I had to step outside while supervising my children and temporarily prop the door open for ventilation. Within minutes, another parent independently did the same thing. I later mentioned the issue to the front desk, and staff appeared to already be aware of it. The biggest disappointment, though, was the overall lack of hospitality. With the exception of two very pleasant and helpful front-desk employees we encountered one evening, staff generally seemed disengaged and impersonal. Each morning we passed the front desk and breakfast area multiple times, yet there was routinely no eye contact, no greeting, and not even a simple “good morning.” Staff appeared capable of performing their assigned duties, but there was very little warmth or acknowledgment of guests. Our arrival experience was also disappointing despite completing Marriott mobile check-in in advance. As a longtime Marriott Bonvoy Platinum member, I felt essentially no recognition or appreciation for my loyalty. Nothing about the property was catastrophic, and there were certainly a few positives. But taken together—the extremely poor Internet, difficulty obtaining ice, nearly unusable pool environment, disappointing arrival experience, lack of meaningful elite recognition, and consistently impersonal atmosphere—this was one of the more disappointing Marriott stays we’ve had and not a property I would currently recommend.