Residence Inn by Marriott Manassas Battlefield Park

208 reviews

• D

  DominicS1559

  MAUI, HAWAII · Family · Jun 2026

  10/10

  Great stay!

  We had a 2-bedroom suite with kitchen that was perfect for our stay. Staff was extremely friendly and helpful. Everything was clean. Complimentary breakfast was wonderful. Location was very convenient. Highly recommended.

• L

  L2216RWcharlesv

  Family · Jun 2026

  10/10

  Great team at the Residence Inn by Marriott Manassas Battlefield Park

  Tiffany, Chris and Amir were great with their customer support during my stay from May 27 - May 31,2026. During my visit to your property, Tiffany had informed me about a mixup with room reservations during my stay. The team was able to make other arrangements with our rooms and it was a great seamless transition. As a whole, the rooms were clean and in working order. All of the staff members were wonderful and the stay was great. Highly recommend planning your next visit to the Virginia area. Location was great too. Close to highways and sight seeing at the Manasas National Battlefield National Park and Shenandoah National Park.

• K

  Kathykrs

  MASSILLON, OHIO · Family · May 2026

  10/10

  Family wedding brought us the area!

  Beautiful community! Lots to see and do. We were here for a family wedding. Held at a venue close by. Did some sightseeing as well.

• W

  W6230ZPanitad

  Family · May 2026

  8/10

  Best Front Desk Agent Ever

  Our stay at the Residence Inn Manassas was made special by Tiffany at the front desk. The first day we arrived she had warm greetings for us and “welcomed us home 😊.” She was always friendly & helpful and willing to accommodate us. She is very capable of managing all aspects of the front desk and went above and beyond to make us comfortable. Tiffany is special and I hope the Residence Inn Manassas recognizes what a gem they have!

• J

  J1315DYdavidb

  Business · May 2026

  4/10

  One bad egg at the front desk managed to spoil the whole stay.

  I stayed at this property from April 27th through May 8th and have stayed here before. Unfortunately, this stay was a very different experience. This time, the staff—particularly at the front desk—were extremely unhelpful. A couple of days into my stay, Tiffany at the front desk informed me that I would need to check out of my room and move to a different one because someone else had booked it. When I originally checked in, Gary had upgraded me to a larger room with a better kitchen. Tiffany later told me that Gary should have informed me that the upgrade would require me to move rooms after a few days. However, Gary never mentioned this, which understandably led to a negative reaction from me. Tiffany responded by stating that this situation was not her fault and that Gary should have told me. While fault wasn’t my primary concern, there was no acknowledgment or attempt to de escalate the situation. Instead, she focused solely on criticizing my reaction, abruptly ended the conversation, told me to go on my way, and refused to help me any further. Had Gary informed me upfront that I would need to move rooms during my 11 day stay, I would not have accepted the upgrade. There was a complete lack of communication. Tiffany ultimately placed the blame on me, which I felt was unfair. Additionally, I would have been willing to move rooms politely if some form of compensation had been offered—such as bonus points to my account or even a complimentary market item—to account for the inconvenience of packing up and relocating. No such consideration was offered. After this interaction, it became very uncomfortable coming in and out of the hotel. I found myself avoiding the front lobby and minimizing interactions with staff due to the situation that had unfolded. I was effectively “ghosted” for the remainder of my stay and did not receive any maid service at all. This was especially frustrating because I had received a note stating that housekeeping needed access to my room the following day for a welfare check and cleaning, and I was asked to remove my do not disturb sign. Despite this, there was still no housekeeping service for three days afterward. While the hotel itself is clean and well maintained, my experience with Tiffany—and the lack of initial communication from Gary—caused the situation to escalate quickly and left a very bad impression. Because of this experience, I cannot recommend this hotel.