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US · family_with_children · Aug 2026
most comfortable bed i’ve ever slept in
US · family_with_children · May 2026
It was good. Would hqve been better with a pool. Room was clean. Breakfast was good. Staff was amazing.
Good location. The staff were all friendly and very helpful. Can’t say enough about the staff. They were all amazing. Breakfast was good. Room was clean.
Bed was very soft. Pull out couch was thin and squeaky. Pool was not available (maybe under construction?)
US · solo_traveller · Apr 2026
US · family_with_children · Jan 2026
Clean, friendly staff, nice room
Check in time is at 3 and we had to wait nearly 2 hours to check into our room which made us late for our concert
US · family_with_children · Jan 2026
Grandkids mad, no pool, no warning. New owners need to up their game not gains.
Above average free breakfast
WARNING. no POOL. They filled it in early 2025. BEWARE of traveling with grandkids. Booking.com and Residence Inn needs to say No longer have pool, not just leave it off the list of amenities. It is assumed that at this price point, most Residence have them. Worse, they are no longer allowed to send guests to other Marriott properties. So huge fail. We got three rooms and they were not clean. Whole property doesn't seem cared for. Great staff. Kind and great apologizers. Owners need to focus on the property not their profits so their team doesn't have to apologize. Sofa beds are worn out. 40lb grandson called it the metal bed because he could feel the bar, imagine what its like for an adult. Will ask for one room's money back. Wouldn't stay again. And Booking.com is so hard to contact--not worth the $20 you save when you have a problem. And half the time I use a reseller, I have a problem. Seriously, answer the phone after the AI puts you on hold for a representative. Five days later, no one has responded to the email. Just finding a number to call took 10 minutes and internet searches. They put it on the website but don't give you a number to call. This is my 799 night in a Marriott property and it would be in the 30 worst ones.
9765 Crosspoint Blvd · Indianapolis