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US · solo_traveller · Oct 2026
Lovely
Breakfast Saturday morning was not hot or warm, selection of food limited.
US · couple · Sep 2026
Never again
Pool and gym were nice and clean and breakfast was very good. Lots of options.
Was given wrong info about what comes with the room and they weren’t willing to right their wrong. Roach in the bedroom and multiple around the building in hallways
US · couple · Sep 2026
Staff tried to be responsive and appreciated their efforts.
Breakfast had enough variety to please most people. It was fresh and tasty. Good coffee! The staff were pleasant and friendly and tried to resolve issues.
The facility seemed to be lacking maintenance. Our room was too warm and damp to be comfortable. It had a free standing ac unit but we couldn't get it on. Toilet leaked around the seal. Not pleasant. They did get the ac unit working so room became bearable. Floors were sticky in kitchen. Just not what I expected from this level of lodging. Sorry
US · couple · Sep 2026
Wonderful hotel with one of the best front desk teams you’ll find
Staff were incredible- front desk folks, especially Maria and the other shorter woman (I feel horrible for not remembering her name) were amazing - we stayed because of issues with our home and they both we’re empathetic, beyond helpful and truly caring about us being OK. People like them absolutely make or break an experience like this and they both went so far above and beyond. On top of that, the hotel was really nice, well appointed, very clean. Thank you!!!
US · solo_traveller · Aug 2026
1350 Johnston Willis Drive · Richmond