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HK · couple · Oct 2026
Nothing
The check in process was terrible! It took half an hour to complete the simple check in process and took more than an hour to receive the luggages in our room. Dining is overpriced, especially breakfast. We paid CAD40 for an Avocado toast and a sunny side up… Definitely won’t recommend the hotel to any families and friends.
US · extended_group · Sep 2026
Too much money for what we got. Not enough choices on the menu's, and very expensive!!
Bus to town was a positive.
Our friends has a room that was much bigger. Too much closet space in our room, not enough drawers. The bathroom was tooo small. No place to put your toiletries for two people. The toilet paper was disgusting! The food menu in the restaurant was too limited. I had to order a salad and a plain chicken breast from the bar area. For the amount of money that we paid, i would not recommend this hotel for 750.00 a night. I filmed a bug or two on the bathroom floor.
US · solo_traveller · Sep 2026
IL · solo_traveller · Sep 2026
The rooms were beautiful and comfortable. The lobby beautiful. Service very good
The spa was under renovation. Taking a bus to the fairmont hotel is not fun. Breakfast buffet was very dull and charged extra for un believable thing like coffee or egg. No complimentary water in the room which is shaming for such an expensive hotel. As a frequent fryer i expect evan some sweets and wine in the room.
GB · couple · Sep 2026
Good
Room and service
No working sauna / pool etc
300 Moutain Avenue · Banff