Rissai Valley, a Ritz-Carlton Reserve

11 reviews

• Y

  YICHEN

  Nov 2025

  10/10

  好的環境貼心的服務，非常值得前往住宿體驗

• Y

  yongxiang

  Solo travel · Jul 2025

  2/10

  A profoundly disappointed experience at Rissai Valley, a Ritz-Carlton Reserve

  #RCMemoriesGoneWrong As a loyal fan of The Ritz-Carlton brand and a Marriott Bonvoy Ambassador Elite member, I have stayed at 26 Ritz-Carlton properties worldwide, including two Ritz-Carlton Reserves. Unfortunately, my recent experience at Rissai Valley, a Ritz-Carlton Reserve, was deeply disappointing and fell far short of the elevated expectations associated with the Reserve portfolio. Throughout the stay, I did not experience the hallmark service and care I’ve consistently received at other Ritz-Carlton properties, let alone the heightened hospitality standards expected at a Reserve. Sadly, I left Rissai Valley with no memorable #RCMemories — a first for me in my Ritz-Carlton journey. To reiterate, during my stay, multiple departments — including concierge, accommodations, food and beverage, and SPA services — repeatedly failed to deliver standard services. I documented and reported 37 separate issues. These failures collectively resulted in an unacceptable stay experience.

• J

  jingyuez2025

  Friends getaway · Apr 2025

  10/10

  Excellent Service！

  Sybil, I truly can't thank you enough! From the warm welcome during check - in to the prompt response to all my needs throughout my stay, every single detail was handled with utmost care. This stay has far exceeded my expectations and I'm extremely satisfied! The hotel has demonstrated thoughtfulness in every aspect. Whether it's the special snacks prepared in the room or the 24 - hour attentive service, everything makes me feel incredibly warm. Without exaggeration, this is the most considerate hotel I've ever stayed in around the world. I will definitely come back again if I have the chance!

• ?

  Couples · Sep 2024

  10/10

  One of the best experience in the world!

  One of the best experience you could have in the world. Best hotel for visiting Jiuzhaigou Valley. The view is stunning and the staffs are very kind and courteous. The spa is definitely worth a visit. Amazing message by Katy with Tibetan traditions, highly recommend!

• A

  angelalL8239MY

  Couples · Sep 2024

  10/10

  Jiuzhai Valley Trip

  A very nice hotel to stay at for a Jiuzhai Valley trip. Came for a Spa treatment after an extensive walking trip to Jiuzhai Valley. Spa treatment from Lily was very relaxing and comforting. It was a very pleasant experience. I look forward in planning another trip here in the future for the experience.