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US · extended_group · Oct 2026
US · couple · Oct 2026
Great stay with some inconveniences
The property was great. Very clean, the staff were kind and friendly, the drinks were excellent! Our room had an amazing view and they cleaned it everyday, which was nice when you’re stay for a long period of time. The live entertainment was fun. They have about 3 beautiful pools and the beach walking distance.
The food was not the best. Some restaurants were good and others were just ok. Our room check in time was 3:00pm, but we didn’t get our room until almost 6:00pm also it was the wrong room. I booked an ocean view room and they put us in partial view room. They changed our room but we had to check out by 12:00pm and wait until 3:00pm to get the room back, which was inconvenient. Also, myself and my fiancé made a request to have the room decorated for my 30th birthday. The resort said they can decorate, but didn’t. However, when we were checking out the resort we seen them with pink balloons and number balloons going to decorate another room, which was disappointing because I was looking forward to that experience.
US · couple · Oct 2026
IE · couple · Oct 2026
I liked the way the staff was so friendly and accommodating, the amenities were amazing and the resort has so much to offer
I didn’t really like the Italian restaurant. And also our room we requested wasn’t available when we checked in but it was rectified in the end
US · couple · Oct 2026
Boulevard Kukulcan km 12 · Cancún