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GB · extended_group · Oct 2026
GB · extended_group · Oct 2026
Title: Unacceptable Hidden Charges and Dishonest Service – Avoid This Property! > Rating: 1/5 ⭐ > I strongly advise anyone considering staying at River Park Residence Lara to look elsewhere. My experience with this property was thoroughly disappointing, unprofessional, and marked by deceptive practices. > 1. Approved Request Turned into Hidden Fee: > Prior to my arrival for a 7-night stay, I submitted an official request through Booking.com for an early check-in between 00:00 and 01:00 on the 5th of October. The property explicitly approved this request via the platform, stating in writing: "We are pleased to let you know that the accommodation has confirmed they will be able to arrange this for you. There will be no extra charge for this request." > 2. Unjustified Extra Charge on Arrival: > Despite their clear, written confirmation of no extra fees, the staff demanded an additional £50 upon my arrival. They claimed it was for checking in early, completely ignoring their own previous agreement and official confirmation. > 3. Rude Customer Support & Absurd Excuses: > When I raised this issue with management, instead of taking responsibility or refunding the wrongfully charged amount, they offered absurd technical excuses regarding dates and times to shift the blame onto the guest. To make matters worse, their communication became defensive and rude. > Conclusion: > Charging guests extra fees after officially confirming in writing that there would be no extra charge is completely unacceptable and misleading. I have submitted a formal complaint to Booking.com customer support to investigate this matter and process a full refund for the £50 fee. > Save yourself the headache and book a property that values honesty, transparency, and basic hospitality!
KR · extended_group · Oct 2026
We stayed here for about 6 days, and the experience was wonderful! Definitely a must-go residence.
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UA · couple · Oct 2026
AE · couple · Oct 2026
The unit is big good for family. It has all the things you need. The kitchen is complete and they even have a washing ma
Location, the size of the space
The pillows are too thick for me. It’s just me as I have issues with my back and neck but my friend is okay with it.
Fettahli, 32002 Sok No:9 A D:B Blok · Antalya