River Run Village by Vail Resorts

101 reviews

• C

  Cecilia

  partner · May 2025

  2/10

  The refrigerator made loud noise all night long and since it was a studio the bed was right next to the refrigerator. The fireplace didn’t work, the toilet ran after each flushing even after you giggled the handle. We called to ask to an extra hour for check out since we didn’t sufficient sleep due to the refrigerator. Most places their check out times are either 11 or noon nope this place is 10 am and even after the complaints all the staff tells me is we can offer you a 11 am check out with no charge. I am very displeased and want my money back!!! Oh and the bed wasn’t even a real bed it pulled out of a cabinet that wasn’t what we were expecting it was extremely uncomfortable.

• S

  Shelly

  family_with_children · Mar 2025

  8/10

  River Run Village is an amazing location. We stayed at the SilverMill Condos. The condo itself got the job done. Plenty of space for two adults and two children. It was very clean and well kept. Some things were a bit outdated in our particular condo. The mattress was definitely old and uncomfortable. The stovetop took a while to heat up food. One of the four burners didn’t work. The hair dryer in the bathroom didn’t work. But, overall, it was a comfortable space to eat, sleep, and relax. I would definitely stay in River Run Village again.

• M

  Molly

  family · Mar 2025

  10/10

  Great location and amenities, just had a lot of elevator issues while we were there. They’re in the process of repairing but it made it difficult to lug gear, otherwise can’t beat being steps from the lift and anything else you need!

• T

  Tara

  friends · Feb 2025

  8/10

  The condo was nice ... noise from above, but that's to be expected I'd say. Location very convenient and property management was friendly. One of the two hot tubs in the building wasn't hot and the other one packed, so we made it into the building next door to access their hot tubs which were very nice - much better view, too.

• B

  Bethany

  family · Feb 2025

  2/10

  Worst customer service. Check in was supposed to be at 4, but wasn’t ready. I tried asking for a discount or late check in for the inconvenience, but all they offered was a bottle of wine. Had to drive back to reception which is at a different location to get keys for a different lodge location. Tried to cancel through both Expedia and their customer service, but neither would refund us. Just got into the room at 6P. Called our credit card company and they said we could dispute the charges, which we will be doing. Expedia was horrible, and we will never book through you again and advise others to do the same. When I asked your customer service about their liability for check-in, they said they had none.