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partner · Sep 2025
Long wait at reception even just to return a towel. Very grumpy older lady at reception, although other staff there were very nice. Terrible dinner buffet (overcooked tuna, vegetables etc), dishes almost empty and not repleneshed, poor dessert choice (1 cake!!), very expensive (29.50 euros which for two was almost 100.00!!!!). Many other option to eat in the area.No shade at primary pool area. Room very clean, beds very hard. Very pleasant cleaning staff and SAMUEL at the omelette station for breakfast was amazing!!!! Breakfast buffet was very good. If you stay here be prepared to walk uphill to get anywhere. It was fine for us, but anyone who has difficulty walking would struggle!! Unfortunately I would not recommend this resort as there are many other options in the area.
Sep 2025
This property did have a good bedroom with pleasant views ! Breakfast a complete disaster, Personally wouldn’t stay here again. Stay one week,
friends · Jul 2025
Quiet hotel, Magnificent studio nr. 308. (see pictures) Breakfast is good enough with diverse options like fresh fruit, omelet, yoghurt etc. Very good and customer friendly staff, Clean rooms. Only comment: bed matrasses were a little bit to firm.
partner · May 2025
Prachtig Resort, zeer goed ontbijtbuffet, mooie locatie, wel een beetje lastig op en neer, maar dit is over het hele eiland zo. Dicht bij luchthaven (10 min met taxi).
Apr 2025
PLEASE READ BEFORE BOOKING
The hotel is average at best. It is definitely not 4* as advertised. Maybe once back in the 90s. You are made to wear a wristband even if on a B&B package, not something I’ve seen in a 4* before. It lacks any personality or ambiance and has an eery atmosphere. The decor is sterile. In fact, it is 3 hotels merged into one and each are decorated differently with the Royal Orchid meant to be the better part. It is not. The terraces are cold and uninviting, some are oddly huge without much furniture. Rooms are depressingly boring. The hotel bar is not a place you’d want to spend time in, the evening entertainment is naff. There is a much better 4*hotel and bar round the corner that’s worth a visit - Sentido Galomar. The breakfast is whatever you can make of it and feels worse than a hectic school canteen. One redeeming feature is the gym, though the staff aren’t the friendliest. Check in took forever, so much paperwork and not much information given about certain things around the hotel, we had to figure things out for ourselves. The location is fine, easily accessible to the rest of Madeira and walkable to a beach. We did end up spending more than planned as didn’t want to spend any longer than we had to in the hotel or our room.
Caminho Cais da Oliveira · Santa Cruz