ROKU KYOTO, LXR Hotels & Resorts by Hilton

99 reviews

• W

  Wenjia

  CN · family_with_children · Sep 2026

  1/10

  VERY BAD EXPERIENCE, RACIST AND NOT PROFESSIONAL!

  Worst staying experience considering the price of this hotel. The front desk staff is lack of training and have bad attitude, especially a staff named as Luk. She does NOT have nice attitude nor professional knowledge of their hotel. The laundry we sent to washed, came back like everything messed up together, by which I mean the underwater, socks and clothes were NOT separated in different bags. These are all not qualified as a 5 star hotel with this price. Very unsatisfying experience.

• S

  satoshi

  JP · solo_traveller · Aug 2026

  9/10

  1泊2日と短かったのですが、大変密度の濃い宿泊でした。

  夕食朝食共とても美味しく頂けました。 またインテリア空間·中庭の景観が大変素晴らしくもう一度宿泊したいと思えました。

• M

  Magbouleh

  FR · couple · May 2026

  9/10

  Site magnifique. seul problème étant l'éloignement de la ville.

  Variété de choix

  la salle principale de déjeuner/Diner

• Y

  Yonomusiki

  SEOUL · Family · Mar 2026

  8/10

  A Bridge to Another Kind of Kyoto

  Although I have visited Japan on numerous occasions, this was my first time in Kyoto, and thus my first encounter with this particular property. It would perhaps be fair to say that the resort does not place itself in immediate dialogue with the city’s more frequented destinations. For those who may wish to explore Kyoto’s major sites at a more leisurely pace, the journey to and from the resort may require a certain degree of planning, particularly as many of the cultural landmarks tend to close their doors relatively early in the evening. Yet, it is precisely this gentle remove from the city that allows the property to offer something rather distinct. As a place for inner quiet and restoration, it reveals itself to be remarkably composed. The water garden, in particular, serves as its defining signature — its character shifting subtly between day and night, and, when stirred by the wind, creating soft undulations that lend a sense of calm and quiet reflection. The pathways connecting the guest rooms, dining spaces, and tea house — thoughtfully sheltered — further contribute to the sense of continuity and ease within the grounds. As I walked across the pathways that seemed to float gently above the water, I was reminded—perhaps quite unexpectedly—of the bridge leading into the bathhouse in the movie, Spirited Away. There was a similar sense of crossing into a space set apart, where the atmosphere subtly shifts and time appears to slow.During check-in, I was informed that even non-resident guests occasionally visit the tea house, dressed in kimono, to partake in afternoon tea. It appeared to be a rather popular custom, and one that added a certain cultural texture to the overall atmosphere. In many ways, the resort stands in gentle contrast to the more crowded and animated areas of Kyoto, offering instead a setting that feels intentionally subdued and contemplative. There were, however, certain aspects that may benefit from a touch more refinement. The pool experience, for instance, felt somewhat less intuitive than one might anticipate, with certain facilities and seating arrangements appearing to be reserved without immediate clarity. Some additional guidance, perhaps offered more proactively, might allow guests to engage with the space more comfortably. That said, access to the nearby Shozan Resort gardens — quietly available to guests upon presentation of a room key — provided a most welcome extension of the experience, and a moment of unexpected delight. Altogether, it was a stay that invited one not to seek Kyoto, but rather to momentarily step away from it — and in doing so, to discover a different kind of stillness.

• T

  TrentLA

  CHANDLER, ARIZONA · Couples · Mar 2026

  10/10

  Beautiful Hotel with Great Staffs

  Roku Kyoto Hotel gave us one of the best hotel-staying experience. The hotel itself is really beautiful, especially at night. Everyone is well trained and warm. We feel good about every moment at the hotel, from check-in process, to Tenjin (the onsite restaurant and bar), the hot spring pool and poolside sauna, the nearby Japanese garden that’s free for hotel guests, and concierge service that made reservations for us at two nearby Japanese restaurants. Kinkaku-ji is within walking distance. It took about 14 minutes one way. Walking there through small roads that only locals take is a serene and authentic Japanese experience. The hotel also offers luggage forwarding service at fairly reasonable rates. The staff even contacted the receiving hotel to make sure our luggage could be properly accepted and kept because our check-in date at that hotel was six days away. At checkout, we were grateful that Victoria happily processed our painstakingly complex credit card payment request without complaint. Victoria and every other staff we were in contact with at the hotel display what hospitality is.