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partner · Oct 2025
Upon arrival I introduced myself and she commented’you booked through Expedia’, she then looked at my husband and said ‘and who are you? I felt she was looking down on him. We felt very insulted. The breakfast was at a cost as we booked with Expedia. The hostess was offering wine to other guests but didn’t offer it to us until I asked if it was for all guests. When we arrived we were not allowed in unless we took off our shoes, if you had socks on you were allowed to walk around, I had sandals on so I had to put on sandals supplied by the hotel while indoors, these sandals were also used by other people with no consideration to foot diseases. My husband is allergic to cats and dogs and no animals were allowed in the hotel but the owner had a cat and dog running lose and we were told by other guests that the dog would beg while they had breakfast and the cat would climb on you when sitting in the lounge. Very frustrating.We paid a $250.00 damage deposit which we haven’t received back yet and it’s been almost 10 days which I feel is unexceptable. Very disappointing!
partner · Oct 2025
Quirky proprietress, especially at check-in, but after that lovely. The rooms were beautiful and were made up every day of our four-night stay. Breakfast was excellent, and the proprietress prepared it with care and flexibility for different dietary needs. Dog and cat co-hosts were adorable. Helpful tips on things to do and see were tailored to individual needs. All in all, this was a very enjoyable stay!
Oct 2025
The hotel is a great location, very clean with friendly staff.
Sep 2025
Location was very close to restaurants on Charlotte street. My room was very noisy with loud rtaffic outside. Was hot as a/c was not turned on nor instructions given for its operation. Host/owner was rude and did not seem to want the business. She mentioned it wasn't a hotel but was her home. They shouldn't be charging hotel prices for BandB room. I don't think manager should be client facing.
Sep 2025
Worst service I've ever experienced - felt unsafe
Do not stay here - Staff (Carmen) is rude and belligerent. We did not feel safe and kept a suitcase against the door - When we experienced issues with the door keypad and called for assistance, Carmen berated us over the phone. It took us about 15 min trying to get in before we managed it - She met us inside and and went over the rules. She asked me to pay a deposit and when I approached her she chastised me for wearing my shoes - When we asked where our room was she said the door labelled one,... we asked where room one was again and she yelled "the door with the 1 on it" and then stormed off. After searching around we found where the rooms were. We were extremely uncomfortable her during our stay. It was not enjoyable.
Sydney