Royal Residence Apartments in the Heart of Prague

16 reviews

• L

  Liz

  IL · couple · Aug 2025

  9/10

  דירה נקיה ויפה, מרפסת לגינה צוות אדיב ומיקום טוב מאוד

• R

  Ruana

  LV · solo traveller · Jan 2025

  1/10

  If you are considering renting these apartments, I can only recommend them for their location. The furniture is decent,

  If you are considering renting these apartments, I can only recommend them for their location. The furniture is decent, and the apartment has a nice design. The reception area and entrance are beautifully decorated, and there is always a receptionist available to answer any questions. However, the apartments are in need of cosmetic repairs, as the walls are damaged in many places. Let me share our experience with the service we encountered. Before our trip to Prague, I communicated with the apartment management through Booking.com. Since we were traveling with two three-year-old children, certain things were very important to us. Firstly, the airport transfer. While we could have taken any taxi from the airport or used public transport—there are plenty of options—we wanted to make our trip more comfortable by booking a transfer. However, traveling with children requires car seats. I reached out to the apartments to ask if they could provide a transfer and ensure safe transportation for the children. They assured me that everything would be perfectly arranged. They asked for our flight details and said they would monitor our flight. As soon as we landed, I informed them, and they told us to wait in the arrivals hall for the driver. We ended up waiting for 20 minutes. When the driver finally arrived, he was very annoyed with us because we were not standing near the Visitor Center. However, the manager had not provided us with such instructions. Additionally, the driver did not have any car seats for the children and claimed he had not been given those instructions—another mistake by the manager. Later, the manager argued that I had not specifically requested car seats, only a “safe ride.” Apparently, they are unaware of traffic regulations and the fines for non-compliance.

  In hindsight, we could have just taken a cheaper taxi directly from the airport. However, in this case, the driver at least stored our luggage under supervision until check-in, which was helpful. They promised to provide an invoice for the transfer at checkout, !!! but even after a month, I have not received it !!! and my messages are being ignored. I also asked in advance about the possibility of early check-in since our flight schedule had changed, and we were arriving five hours earlier than planned. They assured me that early check-in would be possible. According to their standard rules, check-in is after 3 PM, and check-out is by 11 AM. Since they promised to accommodate us, we waited nearby. By 1 PM, I asked again when we could check in, only to be told that early check-in was not possible and that the apartment hadn’t even been cleaned yet. If early check-in was not an option, they should have informed us earlier so we could plan our time accordingly. I also asked in advance if they could provide a child’s potty, to which they replied yes. Upon arrival, however, there was no potty in the apartment. The manager assured me that a crib was ready, even though I hadn’t requested one. The manager later admitted this was another mistake, blaming it on a translation error. This wasn’t a major issue—I purchased a potty for €6 at a nearby store. However, if I had known in advance, I could have resolved the issue earlier and avoided the inconvenience. It’s unclear to me how a professional service can experience such translation issues. A major downside was the extremely slow response time to inquiries. Replies often took hours, and the answers were unnecessarily long and unhelpful. It felt as though the responses were written by ChatGPT instead of providing clear, concise answers.

• B

  Bates

  GB · young couple · Sep 2024

  9/10

  Lovely location

  Central for everything we wanted to do Easy check in

  The noise from roadworks at 8am every morning

• C

  Cherie

  NZ · young couple · Sep 2024

  10/10

  Clean, comfy, handy.

  We had a great stay. Good bathroom, comfy bed, 24 hour concierge, good location to tourist spots and supermarkets close by. A bit if a weird set up with the noisy air con with the large hose hanging out a window.

  You had seven flights of stairs to get to the 4th floor. Be warned!

• H

  Hans

  DE · family with young children · Aug 2024

  8/10

  Great location

  Comfortable apartament

  AC not working properly, it is portable without exhaust duct installation. Bathroom was dark and not in good shape